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  • Utility Account Supervisor - Customer Solutions

    Austin, Texas United States City of Austin, TX Full Time May 14, 2026
    City of Austin Employer:

    City of Austin, TX

    The City of Austin This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.  Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.  The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.  Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.  There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone. City Government The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.  The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.  The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

    Job Description

    JOIN THE CITY OF AUSTIN TEAM

    At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

    What Makes the City of Austin Special?

    • Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
    • Value and Innovation : Work in an environment where employees are valued and innovation thrives.
    • Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
    • Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
    • Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
    • Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
    • Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
    • Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.


    By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

    This position resides in the Customer Solutions work group within Customer Care. The Utility Account Supervisor (UAS) is responsible for supervising the operations and activities of personnel in the administration of city services. This position provides technical advice and assistance to employees, city management, contractors and citizens. Responsibilities include resolving customer conflicts and providing options to ensure customer satisfaction. The Utility Account Supervisor also ensures all Citizen Assistance Forms (CAFs) are assigned to respective sections and processed within set deadlines. The UAS develops, revises and implements standard operating practices, policies and procedures for the work group. The position determines goals/ objectives/ resource requirements for activities within the work group. The UAS is responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

    Job Description:

    Utility Account Supervisor

    Purpose:

    Under general direction, supervises the operations and activities of personnel in the administration of City of Austin utility account management services including billing, collections, and payment processing.

    Duties, Functions and Responsibilities:

    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
    • Supervises utility account management activities to ensure timely and correct data related to bill production.
    • Assists in resolving customer conflicts and provides options to ensure customer satisfaction.
    • Develops, revises, and implements standard operating practices, policies, and procedures for the section/division.
    • Oversees billing, collections, payment, and payment arrangement functions.
    • Reviews and approves account documentation.
    • Ensures accuracy of City of Austin Utilities systems of record.
    • Provides technical advice and assistance to employees, City management, contractors, and citizens.
    • Coordinates division activities with other divisions and departments.
    • Prepares financial summaries, operational performance measures, data, and reports for management review.
    • Plans, develops, implements, and conducts ongoing education and in-service training programs.
    • Provides employees with guidance in handling difficult or complex problems and resolves escalated complaints or issues.


    Responsibilities - Supervisor and/or Leadership Exercised:

    Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

    Knowledge, Skills, and Abilities:

    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
    • Knowledge of rate structures, utility usage, and conservation methods.
    • Knowledge of utility conservation methods and procedures applicable to commercial, industrial, or residential uses.
    • Knowledge of supervisory and managerial techniques and principles.
    • Knowledge of City practices, policies, and procedures.
    • Skill in oral and written communication.
    • Skill in using computers and related software.
    • Skill in data analysis and problem solving.
    • Skill in planning and organizing.
    • Skill in handling multiple tasks and prioritizing.
    • Ability to calculate services and rate classification for commercial, industrial, or residential applications.
    • Ability to work with frequent interruptions and changes in priorities.
    • Ability to establish and maintain good working relationships with City employees and the public.


    Minimum Qualifications:

    • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, including two (2) years of experience which were in a lead or supervisory capacity.
    • Related experience may substitute for education up to a maximum of four (4) years.


    Licenses and Certifications Required:

    None.

    Preferred Qualifications:
    • Experience leading, supervising or managing employees in an electric, water or gas utility billing or customer service environment related to meter to cash.
    • Experience prioritizing, assigning and implementing a quality monitoring program for an operation.
    • Quality assurance experience regarding call handling and performance audits.
    • Experience mentoring, training, developing and coaching employees.
    • Experience partnering with other City departments and staff to resolve complex escalations regarding metered utility accounts, i.e., electric, water or gas.
    • Experience communicating (oral and written), coordinating and handling complex customer escalations.
    • Experience working in Oracle’s CC&B system or other table-based customer information billing systems.
    • Intermediate to advanced proficiency using Microsoft applications, including Excel and SharePoint.
    • Experience developing, revising and implementing standard operating procedures, practices and policies.
    • Experience and knowledge regarding city or state government regulations and tariffs.


    Notes to Candidate:

    Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

    Pay Range: $65,390 - $77,850.00

    annually

    Location: 4815 Mueller Blvd, Austin, Texas, 78723

    Employment Application:
    • The City of Austin employment application is an official document; incomplete applications will not be considered.
    • The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held.
    • Starting salary will be based on overall relevant experience from your application.
    • Responses to the Supplemental Questions inquiring about experience should be reflected on application.
    • Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
    • Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
    • Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.


    If you are selected as a top candidate:
    • Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution
    • If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
    • This position requires a criminal background investigation.


    WORK HOURS:

    This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. All Essential employees ensure the continuance of key operations in order to maintain the delivery of electric service safely for the City of Austin.

    Work hours may include after hours, holidays, and weekends.

    Additional hours may be required to work outside of regular schedule.

    Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

    We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

    EEO Statement for City of Austin:

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    Closing Date/Time: 2026-05-27

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Top Utilities Jobs and Career Opportunities

Top Utilities Jobs and Career Opportunities
 

Utilities Industry Overview

The utility industry is crucial in providing essential services that power modern life, such as electricity, natural gas, water, and wastewater. These services keep communities running smoothly and ensure the well-being of millions of people.

Public utilities are central to the daily lives of individuals and businesses alike, whether they power homes, ensure clean drinking water, or treat wastewater.

As a public utility, the industry’s commitment extends beyond profits to community service, offering reliability and efficiency in everything it does. This sense of purpose makes the utility industry attractive for job seekers looking for opportunities that combine stability with the opportunity to make a real impact.

From roles in natural gas to wastewater services and other areas, the industry offers various positions that span technical, managerial, and customer-focused jobs.

 

Job Opportunities in Utilities

If you’re looking for a career that offers long-term stability, the utility industry provides diverse job opportunities in various fields, such as engineering, operations, finance, human resources, and customer service.

Utilities are an essential service, so many organizations—whether public utility companies, private firms, or government agencies—are always looking for qualified individuals to fill key roles.

Here are some of the typical areas where job opportunities can be found:

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  • Engineering: Engineers in utilities design and maintain the complex systems that provide gas, electricity, and water services. These roles may include electrical, mechanical, and civil engineering positions.
  • Operations and Maintenance: Operations teams ensure systems function smoothly, dealing with issues in real-time and coordinating maintenance to prevent downtime.
  • Customer Service: Customer-facing roles include helping individuals and businesses with utility services, providing information, troubleshooting issues, and handling billing inquiries.

You can search for job opportunities by location, job title, or company, making it easier to find a role that suits your interests and expertise.

 

Career Paths and Advancement

The utility industry offers job opportunities and supports long-term career growth. Many companies in this sector invest heavily in their employees, providing training and development opportunities that allow individuals to build skills over time. Whether you’re interested in climbing the ladder to management or expanding your knowledge in a specialized area like engineering or finance, the utility industry encourages ongoing learning.

Common career paths include:

  • Engineering Careers: You can start in a junior engineering position and work your way up to a senior engineer or managerial role, where you would oversee a team of engineers.
  • Operations Management: Operations roles often lead to leadership opportunities, where employees manage teams and systems to ensure the reliability of services.
  • Human Resources and Management: For those with skills in managing people and resources, there are opportunities to move into human resources and upper management positions responsible for policy, hiring, and employee retention.
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With these opportunities, employees can expand their careers while gaining new skills, making the utility industry a dynamic and rewarding space for career advancement.

 

Human Resources and Company Culture

When evaluating a career in utilities, it’s essential to consider the company’s human resources policies and overall culture. Most utility companies strive to create a community-oriented atmosphere with a strong focus on teamwork, collaboration, and safety.

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Utility companies often provide comprehensive benefits, including health insurance, retirement savings plans, and generous paid time-off policies. These packages make the industry competitive when compared to other sectors. Additionally, most companies offer employee training programs to ensure everyone has the skills necessary to thrive and progress within the company.

Understanding the application process can also help. When applying for utility roles, expect a structured process, including online applications, assessments, and multiple interviews. Given the importance of these companies’ services, the hiring process is often thorough, but it also ensures a good fit between the candidate and the company’s culture.

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Featured Utility Jobs

If you’re interested in taking the next step, here are a few featured job opportunities in the utilities industry:

  • Electrical Engineer: Focused on designing, developing, and maintaining electrical systems that power communities. The salary range can vary but is generally competitive, with benefits such as health insurance and retirement plans.
  • Operations Manager: Responsible for overseeing the daily operations of utility services like water treatment or natural gas distribution. This role typically includes a robust compensation package and leadership opportunities.
  • Customer Service Representative: Often the first point of contact for customers with utility-related queries, this role requires excellent communication skills and offers entry-level opportunities for growth within the company.

By visiting the human resources page of most utility companies or using job search platforms, you can apply for roles directly. Most companies provide a seamless online application process that allows candidates to submit resumes and track application progress.

 

Benefits and Compensation in Utilities

Utilities companies are known for offering competitive benefits and compensation packages. Here’s what you can typically expect:

  • Health Insurance: Comprehensive plans that cover medical, dental, and vision, along with preventative care services.
  • Retirement Plans: Many companies offer a 401(k) plan with matching contributions, ensuring long-term financial security.
  • Paid Time Off: Employees are often given generous vacation, paid holidays, and sick leave.

Salaries vary depending on the job role and location. Still, jobs in the utilities industry are often considered secure, with ample room for wage growth, particularly as employees advance into more senior roles. Many companies also invest in training and professional development programs, helping employees build the skills they need to move up within the organization.

 

Getting Hired in Utilities

The application process for utility jobs can be straightforward, though it varies from company to company. Many utilities employers provide clear guidelines on how to apply through their website or human resources portal. Typically, this involves filling out an online application, uploading a resume, and potentially undergoing an interview.

Depending on the position, the interview process may involve meeting with multiple team members or department heads. Applicants should be prepared to discuss their qualifications, experience, and how they can contribute to the team’s goals. Often, a skills assessment will be part of the process, ensuring that candidates possess the qualifications for their respective roles.

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Utilities Industry Outlook and Trends

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The utilities industry is evolving, particularly with the rise of renewable energy and technological advancements. This shift is opening new doors for job seekers, especially in areas like engineering and operations management, where knowledge of green energy solutions is increasingly in demand. Additionally, companies are emphasizing sustainability and digital transformation more, creating fresh opportunities for forward-thinking individuals.

These advancements also mean that the utility sector is more dynamic than ever, offering job stability and exciting growth opportunities. Whether you’re just starting your career or looking to advance in your field, the utility industry provides a broad spectrum of roles catering to various interests and skills.

In summary, the utility industry offers many career opportunities in engineering, operations, customer service, and management, with competitive compensation and strong benefits packages. Whether you’re interested in training for career growth or exploring the cutting-edge technologies shaping the future of utilities, this industry provides ample opportunities for professional development and job security.

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