Deputy Director of Operations

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Deputy Director of Operations
Community Safety & Rehabilitation Department
¿¿ 7740 E Front St
¿¿ Salary: $9,117 - $19,167 per month
¿¿ Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
¿¿ Availability: On-call for critical incidents
¿¿ Apply by: April 30, 2026


Responsibilities

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Why this role matters
The Deputy Director of Operations is responsible for the daily safety, stability, and operational integrity of a correctional facility that serves people in custody, staff, and the broader Kansas City community.

This role exists to ensure that operations run calmly, consistently, and humanely-especially during high-risk situations. Your leadership directly affects life safety, staff confidence, legal compliance, and public trust.

This is not a hands-off role. It is for a leader who understands that strong correctional operations are built through preparation, accountability, and clear decision-making when it matters most.
What you'll do
You'll lead core operations with authority, clarity, and consistency.

• Lead daily correctional security operations to ensure safe, humane, and legally compliant custody
• Oversee staffing and deployment, including shift coverage, post assignments, and operational adjustments across housing, intake, and transportation
• Direct incident response and follow-up, including emergencies, altercations, use-of-force events, and contraband investigations
• Maintain facility readiness, ensuring perimeter security, internal controls, and life-safety systems are tested, functional, and reliable
• Partner with healthcare teams to strengthen suicide prevention, medical observation, and holding-cell safety
• Coordinate with courts, law enforcement, and partner agencies on bookings, transports, and custody transfers

What success looks like
You're successful in this role when:

• Facilities remain secure, compliant, and operationally prepared
• Incidents are handled calmly, decisively, and documented clearly
• Staff feel supported, trained, and confident in their roles
• Supervisors lead with consistency and accountability across all shifts
• Emergency response is proactive-not reactive

What we expect of you
This is a skills-based, hands-on leadership role.

• Experience leading correctional, detention, or public safety operations
• Strong working knowledge of custody standards, security practices, and emergency response
• Proven ability to supervise leaders, coach performance, and hold teams accountable
• Sound judgment under pressure and comfort leading during critical incidents
• Clear, professional communication rooted in fairness, consistency, and respect

Growth, stability & impact

• Executive-level operational leadership with real decision-making authority
• Opportunity to support facility transitions and start-up operations
• Long-term career stability in public service
• Direct impact on safety, staff morale, and community trust

Qualifications

REQUIRES
Graduation from an accredited bachelor's degree in criminal justice, public administration, or related field and 8 years of experience in correctional operations, including 5 years of senior security operations management (rank equivalent to Lieutenant or above). Experience in facility transition or activation planning preferred. Master's degree and professional certification (e.g., CCHP, CJM) preferred.


Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.
URGENT!!! CRITICAL RECRUITMENT INFORMATION
Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

• 816-513-1903

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