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Job Description
Job Summary
DEFINITION
Provides real-time operational support by monitoring calls for service, reviewing crime data, and relaying critical information to assist officers and enhance public safety. Uses law-enforcement technology and databases to support investigations and identify emerging patterns.
SUPERVISION
Works under the general supervision of a Police Sergeant and/or designee, who outlines work, occasionally reviews work in progress and periodically reviews completed work.
Representative Duties
REPRESENTATIVE DUTIES
Monitors police calls for service and live video feeds in real time, providing relevant information to support officer safety and enhance situational awareness.
Searches law-enforcement databases to gather relevant information for officers, detectives, and command staff.
Provides timely updates over radio or digital communications systems to support officer safety and investigative needs.
Reviews crime reports and police calls for service to identify crime patterns and trends.
Collects, organizes, and disseminates digital evidence, including video footage, images, and automated alerts.
Prepares bulletins to inform Department personnel about persons of interest, vehicles, incidents, and other relevant crime information.
Collaborates with regional crime centers and law-enforcement partners to share relevant information.
Maintains logs, tracking systems, and databases to ensure accuracy and accessibility of crime information.
Participates in department and community events to explain SMART Center functions and capabilities.
Supports detectives by compiling background information and retrieving historical digital evidence.
Stays informed about emerging practices, technology trends, standards procedures related to real-time crime centers in California.
Performs other duties as assigned.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Law-enforcement databases, video management systems, and related law enforcement technology
Contemporary investigative techniques
Legal documentation procedures and requirements
Crime terminology, incident types, and basic principles of criminal behavior
Relevant local, state, and federal laws applicable to law enforcement data
Principles and methods of conducting research
Procedures and requirements for handling and maintaining law-enforcement records and documentation
Methods for gathering, organizing, and interpreting real-time information
Police radio procedures and standard communication practices
Principles of recordkeeping
Report writing techniques
Business English, spelling, punctuation, and grammar
Confidentiality requirements and laws related to law-enforcement data
Principles of maintaining a diverse, equitable, and inclusive environment
Effective customer service techniques
Ability to:
Monitor multiple sources of information simultaneously and identify relevant details
Access, interpret, and relay information from law-enforcement databases and video systems
Exercise sound judgment under pressure
Remain focused and detailed-oriented while monitoring multiple information streams
Maintain accurate logs, records, and digital evidence files
Maintain confidentiality of law-enforcement and personal information
Testify clearly and accurately in court proceedings or related legal hearings
Communicate effectively, both orally and in writing, in fast-paced situations
Follow written and oral instructions
Work independently and collaboratively in a real-time law-enforcement environment
Maintain composure during stressful situations
Prepare clear and concise informational summaries and bulletins
Adapt to changing demands, technology updates, and emergent incidents
Work with persons from diverse social, cultural and economic backgrounds as well as a variety of work styles, personalities and approaches
Establish and maintain effective and cooperative working relationships with City employees and the general public
Provide effective customer service
SKILLS IN:
Using a personal computer and applicable software, including public safety applications, video platforms, and data systems
Analyzing information quickly and applying sound judgment during evolving situations
Multitasking while remaining attentive and detail-oriented
REQUIREMENTS
Minimum Qualifications:
Education: Graduation from high school or the equivalent. An associate degree or 60 semester units at an accredited college or university in criminal justice, public safety, information technology, or a related field may substitute for one year of the required experience.
Experience: Two years of recent, paid work experience in law enforcement support or criminal analysis support. Experience must have included providing customer service.
Licenses and Certificates:
None.
Desirable Qualifications:
Possession of a valid California P.O.S.T. certificate
Experience working for a law enforcement agency.
Investigative/detective experience in law enforcement
Experience using law-enforcement databases, video systems or ALPR technology.
Supplemental Information
HOW TO APPLY : Applicants must file a clear, concise, completed on-line City application with the Human Resources Department by the filing deadline.
NOTE: You must submit a copy of your college diploma/transcript. Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date. Please attach a scanned copy of your college diploma or transcript to your online application. Failure to do so may result in your application being disqualified.
SELECTION PROCESS : An on-line City application and required supplemental questionnaire must be completed to be considered for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process.
BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process be subject to a thorough background investigation.
Diversity & Inclusion Statement
The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
REQUESTS FOR ACCOMMODATIONS: Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three workdays prior to the examination.
This is a temporary hourly position without benefits. The City of Santa Monica provides a deferred compensation (457) retirement plan for its as-needed (temporary) employees who are not eligible for coverage under the California Public Employees Retirement System (CalPERS). The City and as-needed employee are each required to contribute 3.75% of wages to the deferred compensation plan. As-needed employee contributions will be deducted from paychecks on a pre-tax basis.
Closing Date/Time: 4/24/2026 5:00 PM Pacific -
Special Instructions
Please mention you found this employment opportunity on the CareersInGovernment.com job board. -
ABOUT THE COMPANY
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City of Santa Monica
Show moreSanta Monica is a beachside city of 8.3 square miles on the westside of Los Angeles County. Offering an environment of unparalleled natural beauty, the city is home to a mix of residential communities, commercial districts, and recreational venues. Recently named by National Geographic as one of the Top "10 Beach Cities in the World" and by TIME as one of the "Best Places to Live", Santa Monica features three miles of Pacific beaches and the Santa Monica Pier. Santa Monica’s residential population is approximately 93,000, increasing to an estimated 250,000 during the day with tourists, shoppers, and employees. Tourism attracts over 8 million visitors annually.
The City of Santa Monica was incorporated on November 30, 1886 and subsequently adopted a City Charter in 1945. In 1947, a City Council-City Manager form of government was established. The City Council consists of seven members elected by the community at large to four year terms.
The City of Santa Monica is a full-service city. City departments provide police, fire, a regional transportation network, water, refuse and recycling, streets, parking, planning, building, engineering, free public wifi, a high speed fiber optic network, parks, affordable housing, economic development, library, rent control, recreational, cultural, and educational services to the community.
The City-operated Big Blue Bus regional bus service provides over 16.5 million rides for customers each year, all powered by renewable natural gas. Breeze Bike Share was Southern California's first bike share system with 500 bikes at 85 locations. In 2016, the Metro Expo Line opened connecting Santa Monica to Downtown Los Angeles in under an hour.
The City of Santa Monica is a national leader in environmental, economic and social sustainability. The City is working toward aggressive climate action goals including: water self-sufficiency by 2020, zero waste by 2030, and carbon neutrality by 2050.
The highly-rated Santa Monica-Malibu Unified School District serves both Santa Monica and Malibu residents. Santa Monica College (SMC), one of the state's top two-year community colleges, serves over 30,000 full-time and part-time students on several campuses and offers more than 90 fields of study. Santa Monica's strong education institutions are complemented by the 5-star rated Santa Monica Public Library system.
Public safety is a top priority in the City of Santa Monica. Santa Monica Fire Department continues to maintain a Class 1 ISO rating, the highest possible rating.
Santa Monica has a strong and diverse economy. Known as “Silicon Beach,” local businesses are at the leading edge of the nation’s creative economy and startup scene.
Sana Monica is also home to three renowned and respected health facilities, Providence Saint John’s Health Center, Santa Monica-UCLA Medical Center and Kaiser Permanente.
Connect with the City of Santa Monica by visiting www.santamonica.gov, follow @santamonicacity on Twitter, or sign up for the City's newsletter and emergency alerts at www.smgov.net/newsletter.
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