IS Client Systems Specialist III (Departmental Promotional Only)

Description
San Mateo County Health is seeking a well-qualified IS Client Systems Specialist III for the Health IT Division.

Under general supervision, provides the most complex and varied technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; serves as a technical leader and subject matter expert in specific area(s); resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, servers, and email systems; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.

Ideal Candidate:
The ideal candidate will have strong verbal and written skills and the ability to effectively interface with customers, technical teams, and senior management. The individual must be extremely deadline oriented to thrive in a fast-paced environment and must have the ability to prioritize competing priorities and projects. You must be able to effectively analyze, diagnose, and implement scalable county-wide solutions. In this role, you will be expected to proactively identify new technologies and practices to encourage workflow improvements that enhance the organization's productivity. You will also be a technical escalation point, a mentor, a trainer, and an overall problem solver for the team.

Class Characteristics
This is the advanced journey-level class in the IS Client Systems Specialist series. Incumbents serve as subject matter experts in specific area(s), perform complex and varied technical support, and frequently solve problems requiring basic analysis of unique issues or problems without precedent and/or structure. Incumbents serve as technical lead for assigned projects. Employees at this level are required to be fully trained in all procedures related to assigned area(s) of responsibility, working with a high degree of independent judgment, tact, and initiative. This classification is distinguished from the IS Client Systems Specialist II by the complexity and size of the systems supported and the amount of discretion exercised when solving problems and developing resolutions. This classification is further distinguished from the IS Senior Client Systems Specialist in that the latter is responsible for the daily technical and functional direction of assigned staff, work is performed within a broad framework of general policy requiring creativity and resourcefulness to accomplish goals and objectives, applies concepts, plans, and strategies which may deviate from established methods and practices, and regularly leads projects of critical importance and substantial consequence of success or failure to the County.

Positions within this classification may be further distinguished by the area of specialty to which assigned.
Examples Of Duties

Examples Of Duties

Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
• Tests, diagnoses, troubleshoots, and repairs computer systems and equipment problems to ensure functional operation and in compliance with service level agreements.
• Evaluates problem severity and repairs; analyzes, troubleshoots, and fixes problem or refers to specialized or higher-level personnel and/or vendor for resolution.
• Installs, configures and reconfigures, maintains, troubleshoots, and upgrades servers, mid-range computers, and related equipment.
• Installs and maintains network workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations.
• Creates and deploys baseline software sets, adhering to department and County standards, for various computer make and models.
• Designs, configures, maintains, and provides technical support for audiovisual and video conferencing systems and equipment.
• Serves as technical lead for assigned projects, including gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
• Functions as a liaison between project managers, analysts, and administrators and support technicians to ensure standards and protocols are maintained; assists in coordinating activities with help desk and other information services staff.
• Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Support Epic EHR, some workflows within Epic, and related third parties and peripherals integrated with the EHR.
• Performs other duties as assigned.
• Inspects, troubleshoots, diagnoses, and resolves complex personal or mobile computing operating system, hardware, software, and peripheral malfunctions; assesses system performance and identifies, analyzes, and resolves problems; modifies configurations as appropriate; coordinates response to emergency maintenance and repair situations.
• Provides specialized and complex technical support and assistance to staff concerning personal and mobile computer systems; serves as the primary contact for and resolves related issues, conflicts, and concerns; responds to inquiries and provides information concerning system operations, projects, malfunctions, equipment, upgrades, practices, procedures, and related software applications.

Qualifications

Licenses and Certifications:

• Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications.
• Some positions may require possession of, or ability to obtain, a valid California Driver's License.

Knowledge of:

• Advanced principles and practices used in the operation, troubleshooting, maintenance, and administration of network operating systems, personal computer system hardware, and related software systems.
• Personal computer and network system application software packages and hardware peripherals.
• Computer hardware, software, network technology, and operating system products.
• Advanced techniques and methods of computer hardware and software evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• Basic principles and practices for identifying systems-related issues and actions needed to improve or correct performance.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable regulatory relevant to assigned area of responsibility.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

Skill/Ability to:

• Perform advanced and complex technical support functions in the operation and maintenance of computer software and hardware; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Identify, maintain, and repair hardware and software problems.
• Perform basic analyses of informational requirements and needs, identify problems, provide technical advice and consultation, and ensure efficient computer system utilization.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Application/Examination
Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date may apply.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ t o apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

TENTATIVE RECRUITMENT TIMELINE
Final Filing Date: Thursday, April 23, 2026 at 11:59 PM PST
Application Screening: Friday, April 24, 2026
Panel Interviews: Monday, May 4, 2026

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.



HR Analyst: Sarah Huynh (04092026)(N270 - IS Client Systems Specialist III)

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• County of San Mateo Human Resources Department

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