Staff Services Manager (Working Title: Managed Care Business Operations)

The Napa Valley

NapaCounty is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.

Napa County as an Employer

As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more Learn more here.

The Position

It's an exciting time to join Napa County Health and Human Services Agency's (HHSA) Behavioral Health Division. The Behavioral Health Division is seeking to fill their Staff Services Manager (Managed Care Business Operations) position. This role ensures Behavioral Health department effectively manages costs, maximizes revenue, and secures full value from its expenditures. You will be a liaison between Behavioral Health programming, Fiscal, and Administration to ensure leadership can analyze and make decisions regarding the efficiency, efficacy, and fiscal viability of Behavioral Health Services, integrated HHSA services, and contract provided services, and ensure swift intervention whenever challenges occur. This position will not only be tasked with identifying potential issues or barriers, but also in proposing innovative solutions and process improvement. Thus, the ideal candidate will have a solid foundation in behavioral health service delivery, with an advanced knowledge of financing and managed care operations within California’s behavioral health system of care.

Cost &Utilization

• Work with Fiscal and programs, using tools like the MCO module, to give leadership a clear view of high-cost placements (hospital, IMD, residential): who’s there, how long, and why; flag cost increases or overruns
• Help leadership understand cost drivers and identify ways to control them
• Flag long stays, delayed discharges, and placement gaps early and work with programs to move clients to the right level of care
• Ensure utilization aligns with authorization decisions
• Track trends (LOS, step-downs, readmissions) to identify system issues
• Surface system gaps (e.g., housing, step-down options) to reduce higher-cost placements

Revenue & Funding

• Implement strategies to track Medi-Cal administrative claiming (e.g., MAA, QA/UR) and increase accurate, allowable claiming
• Use productivity data to help leadership take action and improve performance
• Support appropriate use and braiding of funding sources (Medi-Cal, BHSA, grants)

Contract & System Coordination

• In partnership with the Contracts Coordinator and Quality Management, help strengthen contract administration and monitoring processes, ensuring expectations are clear, work is progressing, and gaps are identified and addressed
• Use monitoring and other data to make sure we’re getting what we pay for and flag gaps or overpayment risk
• Work with Quality, Data, and program staff to improve how clients move through services, making it easier to get care, ensuring requirements are met, and managing costs

Behavioral Health Services Act (BHSA) & Individual Services Level (ISL) Support

• Translate BHSA changes into impacts on budgets, contracts, and programs
• Fix workflow issues that affect data quality and claiming
• Make sure ISL data reflects actual services and flag gaps early

Click here to learn more about HHSA's commitment to learning and serving!

This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may also be used to fill current and future full-time, part-time, limited term, and extra help vacancies for up to one year.

Memorandum of Understanding (MOU) Agreed Salary Increases and Winter Time Off:

• 3.5% COLA increase effective 7/1/2026
• 32 hours of Winter Time Off

POSITION REQUIREMENTS

Experience and Education :
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience:
Four years of increasingly responsible experience in a staff services function performing duties involving administration, management, personnel, fiscal analysis, staff development, or data processing including two years of related project management, administrative, and supervisory responsibility.

Education:
A Bachelor's degree from an accredited college or university with major course work in business administration, public administration, accounting, local government, systems analysis, personnel, or a related field.

License or Certificate:
Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

THE RECRUITMENT PROCESS

APPLICATION DEADLINE By 5:00 PM, PST, APRIL 27, 2026

Application Screening & Supplemental Question Scoring
Tentatively scheduled for the week April 27, 2026

Supplemental questions will be scored by subject matter experts. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview.

Oral Panel Interview Tentatively scheduled for the week May 11, 2026

Establish Eligible List Tentatively scheduled for the week of April 20, 2026

The most qualified candidates from the interview process will be placed on the eligibility list and may be considered for current and future vacancies for this position for up to one year.

The Human Resources Department reserves the right to change the recruitment process at any time.

Example of Duties

View the full job description including example of duties: Staff Services Manager.

Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).

Benefits
Learn more about the benefits package for this position here.

ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.

Napa County is an Equal Opportunity Employer.

MANAGEMENT CLASSIFIED EMPLOYEE BENEFITS INFORMATION

SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

ADDITIONAL BENEFITS INFO -
Click here for additional benefits information forManagement ClassifiedEmployees:
https://www.countyofnapa.org/DocumentCenter/View/25879/Benefits-Summary---Management-Classified-Employees

THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS

EMPLOYMENT INFORMATION

PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.

Closing Date/Time: 4/27/2026 5:00 PM Pacific

4/27/2026 5:00 PM Pacific

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• Napa County

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