Library Services Officer

Job Summary

The Human Resources Department will be accepting online applications on one day only: Friday, April 24, 2026, from 8:00 a.m. to 5:00 p.m.

(The link to apply online will appear at 8:00 a.m. on Friday, April 24th )

Please Note: The eligible list that will be established as a result of this recruitment will be used to fill all permanent and as-needed vacancies that occur during the life of the list. The current vacancy is for an as-needed position.

Job Summary: Patrols and monitors library facilities and grounds to ensure compliance with established rules and regulations. Provides information and assists Library staff and the public with a variety of library services. Performs routine custodial maintenance work, as required.

Please Note: This position is required to perform extensive security duties including enforcing rules and regulations at all library locations.

Representative Duties

Patrols and monitors library facilities and grounds to insure compliance with established rules and regulations. Identifies and reports security incidents, potential safety hazards or maintenance needs and takes appropriate action.

Greets, interacts and provides customer service to the public in a friendly, courteous manner.

Receives and responds to telephone, voice radio calls and electronic messages from library staff. Provides assistance and information or refers calls to appropriate staff. Investigates and handles complaints of unsafe conditions or disruptive patrons.

Prepares facilities for special events and/or meetings by setting up tables, chairs, audiovisual equipment, and related amenities.

Assists library patrons, staff, safety and health personnel during emergency situations. Coordinates emergency procedures, as necessary.

Makes deliveries and picks up mail, library materials, supplies and related items. Opens and closes library facilities.

Troubleshoots, maintains, adjusts and performs minor service and repair to library office equipment and facilities.

Performs routine custodial and building maintenance tasks, as assigned.

Prepares and maintains records and reports.

Implements and follows all applicable rules and regulations.

Performs related duties, as assigned.

Requirements

Knowledge, Abilities and Skills

Knowledge of:

Effective customer service techniques.

Operating principles and techniques of public Library security.

Problem solving techniques.

Safe work procedures and practices.

Basic mathematics.

English grammar and composition.

Ability to:

Provide effective customer service.

Learn standard Library procedures.

Inspect, monitor and patrol the l Library and surrounding grounds for safety and security purposes.

Understand, apply and communicate applicable Library rules and regulations.

Elicit cooperation of library users in observing l Library rules and regulations.

Use independent judgment in a variety of situations.

Identify and report security incidents, potential safety hazards or facility maintenance needs noted while on patrol.

Troubleshoot and perform minor office equipment repair and maintenance.

Perform minor facility repairs. Operating hand and power tools.

Safely lift and move tables, chairs, and other office equipment.

Load and unload deliveries of books, mail, library supplies and equipment.

Communicate effectively, both orally and in writing.

Safely operate City vehicles.

Maintain composure during stressful situations.

Operate radio equipment.

Respond to emergencies in a calm and effective manner.

Establish and maintain effective working relationships with coworkers, supervisors, other City employees, vendors and the public.

Perform routine custodial tasks.

Skill in:

Reading, writing and communicating at an appropriate level.

The use of personal computer systems and applicable software applications including Microsoft Office and Windows.

Setting up, operating and troubleshooting audiovisual equipment.

Dealing courteously and diplomatically with individuals including City employees using library resources.

Licenses and Certificates:

Possession of a valid Class C driver license.

Education, Training and Experience:

Graduation from high school or equivalent.

One year of recent, paid work experience interacting with the public, providing information and enforcing rules and regulations. Experience must have included using PC-based computer applications and Internet services.

Supplemental Information

HOW TO APPLY: All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note , applications may be rejected if incomplete. Résumés, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted.

NOTE: You must submit a copy of your college diploma/transcript with your application. Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date. Failure to do so will result in your application being disqualified. You must upload and attach a scanned copy of your transcripts or diploma to your on-line application.

SELECTION PROCESS : All applicants must submit clear, concise and complete information regarding their qualifications for the position. All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate further in the selection process. Testing may consist of the following:

Written Exam


NOTE:If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

BACKGROUND INVESTIGATIONS :
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.

Closing Date/Time: 4/24/2026 5:00 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• City of Santa Monica

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