Quality Assurance Senior Program Coordinator

Description

The City of Fremont's Human Services Department is recruiting for:

Quality Assurance Senior Program Coordinator

VIEW OUR RECRUITMENT BROCHURE

The Department
The Human Services Department (HSD) delivers and supports services by forging long-term community partnerships, engaging with and building the capacity of the community to do its own problem-solving, and leveraging financial and volunteer resources.

The Position

The Quality Assurance Senior Program Coordinator oversees quality assurance activities of the behavioral health programs (Mental Health and Substance Use Treatment) for the Youth and Family Services Division and other divisions providing behavioral health services. The incumbent will perform routine audits of clinical client records, tabulation and reporting of audit results to individual programs, to ensure the programs comply with State Medi-Cal standards. This position is a core member driving the Human Services Department’s quality assurance and improvement processes in partnership with the department’s clinical and billing management team.
Application Process
The first review of applications is 12:00 p.m., May 1, 2026. The recruitment may close without notice after this date, so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application.

To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.

Selection Process
The process may include oral panel and individual interviews, professional reference checks, fingerprint check for criminal history, and other related test components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Oral board interviews are tentatively scheduled for the week of May 11.

Reasonable Accommodation
Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov .

Contact Us
For additional information, please contact Human Resources Department at: humanresources@fremont.gov .

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

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Senior Program Coordinator Class Specification

Essential Functions

Essential Functions

Position exists in a variety of departments. Not all functions are essential in all departments depending on department needs.

• Administers one or more established program areas.
• Assumes direct responsibility for program design and implementation.
• Authorizes modifications to existing programs and develops proposals for new programs.
• Oversees day-to-day program operations.
• Assigns and monitors the work of individuals who lead support groups and counsel with clients.
• Completes intake evaluations, utilization reviews and client summaries.
• Develops and presents training programs.
• Conducts meetings with community groups, employers, service providers and/or members of the community.
• Serves as liaison to citizen advisory bodies.
• Prepares and monitors program budgets.
• Researches potential grant opportunities and writes grant proposals.
• Develops and implements program market strategies including print media and public events.
• Coordinates programs with community service providers.
• Performs outreach/public speaking activities to promote program(s) in the community.
• Develops and maintains strong working relationships with City departments, hospitals, health care professionals, family services providers and the community-at-large.
• Maintains program documentation.
• Prepares written and statistical reports.
• Supervises substantial numbers of service and/or clerical staff, interns and volunteers.
• Participates in meetings as required.
In addition to the above, incumbents assigned to the Infant-Toddler Program perform the following essential functions:
• Receives and reviews requests for services.
• Conducts intake evaluations to determine type and severity of problems.
• Determines counseling objectives.
• Establishes diagnostic and treatment plans.
• Interviews clients, relatives and other involved persons to evaluate clients' needs and assess clients' condition.
• Observes client behavior and modifies treatment plan to incorporate new information and changing perceptions.
• Coordinates plan with staff, other agencies, institutions, private practitioners and law enforcement personnel.
• Performs individual, family and group counseling to enhance mental and emotional health, level of social functioning and independent living for children, adolescents, adults and older adults using a variety of therapeutic and counseling techniques.
• Refers clients to available therapeutic, social service, educational and medical resources when appropriate.
• Conducts crisis intervention as necessary.
• Provides case management services to clients.
• Opens cases and establishes and maintains case files.
• Explains treatment facility procedures and clients' rights and responsibilities.
• Prepares correspondence and reports on client histories, treatment progress and other matters related to case treatment.

Marginal Functions

• Other duties as assigned.

Minimum Qualifications

Knowledge, Skills and Abilities

Knowledge of: The techniques and methodology of educational and social service program design, development, and administration; manual and automated record keeping systems; needs assessment and program evaluation practices and techniques; local and/or regional resources available to meet the needs of the targeted population; the principles and practices of program administration and budgeting; cost center budgeting; practices and techniques used to hire and train staff and volunteers; practices of supervision; program marketing and public relations techniques; the preparation of written and verbal reports.

Ability to: Conduct needs assessments, surveys and focus groups in order to plan for community's needs; develop, plan, organize, and implement programs; gather data and report customer satisfaction feedback; determine and implement the appropriate course of action in emergency or stressful situations; develop and maintain effective working relationships with other staff, agencies, service providers, and institutions; participate in the development and implementation of operational policies and procedures; assist staff, interns and volunteers in establishing effective relationships with clients from a variety of socioeconomic and ethnic backgrounds and age groups; evaluate staff effectiveness and prepare performance appraisals; work independently; prepare concise narrative and statistical reports and evaluations, using appropriate word processing and spreadsheet technology; communicate effectively both verbally and in writing.
In addition to the above, incumbents assigned to the Infant-Toddler Program must have the knowledge, skills and abilities to provide mental health treatment and clinical case management.

Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

Education/Experience

Any combination of education and/or experience that has provided the knowledge and skills necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge and skills would be: Education and/or experience equivalent to graduation from an accredited college or university with a Master's degree in recreation, social services, or a related field and two (2) years of experience in developing programs and providing services for youth, elderly, or families. Two years of supervisory experience is desirable. In addition, the position in Infant-Toddler Programs requires one of the following licenses from the State of California: Licensed Clinical Social Worker (LCSW), licensed psychologist, or Marriage and Family Therapist (MFT).

Licenses/Certificates/Special Requirements

Position incumbents may be required to work other than normal office hours. This position requires the ability to travel independently within and outside of the City limits to fulfill assigned duties and responsibilities.

Physical and Environmental Demands

Rare = 66%

Sitting: Constant
Walking: Occasional
Standing: Occasional
Bending (neck): Frequent
Bending (waist): Rare
Squatting: Rare
Climbing: Rare
Kneeling: Rare
Crawling: Never
Jumping: Never
Balancing: Never
Twisting (neck): Occasional
Twisting (waist): Never
Grasp - light (dominant hand): Occasional
Grasp - light (non-dominant): Occasional
Grasp - firm (dominant hand): Rare
Grasp - firm (non-dominant): Rare
Fine manipulation (dominant): Occasional
Fine manipulation (non-dominant): Occasional
Reach - at/below shoulder: Occasional
Reach - above shoulder level: Rare

Push/pull:
Up to 10 lbs. Rare - setting up conference rooms
11 to 25 lbs. Rare - setting up conference rooms
26 to 50 lbs. Rare - setting up conference rooms
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Lifting:
Up to 10 lbs. Occasional
11 to 25 lbs. Rare
26 to 50 lbs. Rare
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Carrying:
Up to 10 lbs. Occasional
11 to 25 lbs. Rare
26 to 50 lbs. Rare
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Coordination:
Eye-hand: Required
Eye-hand-foot: Required
Driving: Required

Vision:
Acuity, near: Required
Acuity, far: Required
Depth perception: Required
Accommodation: Required
Color vision: Required
Field of vision: Required

Talking:
Face-to-face contact: Required
Verbal contact w/others: Required
Public: Required

Hearing:
Normal conversation: Required
Telephone communication: Required
Earplugs required: Not required

Work environment:
Works outdoors only when traveling to home visits and to meetings. Works indoors using computer monitor, works around others, works alone, works with others.

Class Code: 7540
FLSA: Non-exempt
EEOC Code: 3
Barg. Unit: CFEA
Probation: 12 months
Rev.: 11/15

The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance.

To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary

Closing Date/Time: Continuous

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• City of Fremont, CA

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