IT Specialist (Correctional Environment)

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General Services Department - Information Technology Division
Location: 7740 E. Front St.
Pay: $5,794 to $8,833 per month
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Application Deadline: May 4, 2026


Responsibilities

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What you'll do

• Provide onsite IT support in a secure environment by troubleshooting desktops, laptops, thin clients, mobile carts, printers, scanners, AV equipment, and peripherals so staff can safely perform critical duties
• Support specialized correctional and enterprise systems by resolving hardware and software issues while strictly following security, access, and chain-of-custody requirements
• Partner directly with correctional staff and administrators to diagnose issues, communicate solutions clearly, and maintain professionalism in high-security settings
• Manage hardware deployment and asset tracking by imaging, configuring, deploying, and documenting equipment within restricted areas to maintain audit-ready records
• Handle service requests and changes efficiently by resolving tickets, following escalation protocols, and supporting moves, additions, and modifications with minimal disruption

What success looks like

• Technology systems remain stable, secure, and available in all authorized facility areas
• Service requests are resolved accurately, documented clearly, and completed within expected timeframes
• Equipment deployments and changes follow security protocols with zero compliance issues
• Facility staff trust you as a reliable, professional technology partner
• Documentation and asset records are complete, accurate, and audit-ready

What you get

• Job stability: Full-time public sector role supporting essential operations
• Skill growth: Hands-on experience with secure systems, ITSM practices, and enterprise technologies
• Clear structure: Defined protocols, documented procedures, and established escalation paths
• Municipal benefits: Retirement, leave, and benefit programs shared during the hiring process

Why this role matters
Technology inside secure facilities must work correctly, safely, and without interruption. Your work directly supports correctional staff, administrators, and operational teams, helping ensure safety, accountability, and continuity of critical services every day.
What you'll bring

• Strong troubleshooting skills supporting desktops, laptops, thin clients, printers, scanners, AV equipment, and shared workstations
• Experience supporting Windows operating systems and Microsoft 365 applications
• Working knowledge of basic networking concepts such as TCP/IP, VPN, secured network shares, and authorized Wi-Fi
• Ability to image, configure, deploy, and repair equipment under restricted access conditions
• Familiarity with ticketing systems, ITSM practices, and detailed documentation standards
• Strong organizational, communication, and time-management skills
• Ability to follow strict access, escort, and security protocols at all times
• Professional judgment, discretion, and situational awareness in sensitive environments

Qualifications

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REQUIRES

• An accredited Bachelor's degree and 4 years of technology experience; OR an equivalent combination of education and technology experience.

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PREFERENCES

• Leading or coordinating technical projects or work tasks
• Supporting enterprise or high-security environments
• Managing multiple priorities while meeting service expectations

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

• 816-513-1903

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