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Job Description
POSITION OVERVIEW
Applications accepted from: All interested
Division: Department of Neighborhoods Director's Office
Reporting Location: 901 Bagby, Houston, TX 77002
Workdays & Hours: M-F 8:00 am - 5:00 pm *Subject to change
ABOUT US
The Division Manager is responsible for planning, implementing, and overseeing division operations, programs, and strategic initiatives designed to support effective service delivery and cross-system collaboration. This position provides leadership and supervision to staff, develops and maintains operational systems and standard procedures, and ensures projects and programs are executed efficiently, consistently, and in alignment with organizational goals.
This role requires a strong manager with experience leading teams, building partnerships, and navigating complex systems involving public agencies, community stakeholders, and service providers. The Division Manager serves as a key liaison across departments and external partners, supports data-informed decision-making, and helps strengthen program effectiveness through policy development, staff coaching, performance management, compliance oversight, and continuous improvement efforts.
The ideal candidate brings experience in systems coordination, team-based case management, trauma-informed or youth-serving environments, and interagency collaboration, with the ability to translate strategy into operational practice and lead teams in a high-accountability, mission-driven environment.
This position reports to the Assistant Director and will work closely with the executive team to support the department’s mission to build strong relationships with neighborhood and community groups and expand access to city resources for all residents. The position will also require completion of special assignments as requested. Must be willing to work non-standard shifts, including nights, weekends and/or holidays.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Assists in the design and implementation of systems, plans, and projects to support division goals, including cross-functional service delivery models, team-based case management practices, and strategic initiatives focused on at-risk, delinquent, and/or gang-involved youth.
Manages, trains, develops, counsels, and evaluates staff performance by providing ongoing coaching, clear performance expectations, professional development, and supportive supervision that promotes accountability, psychological safety, and high-quality service delivery.
Establishes policies, procedures, guidelines, and project schedules by developing and maintaining standard operating procedures, workflow systems, compliance protocols, and implementation timelines that support operational consistency and effective program management.
Develops methodologies for creating project data and uses data-driven approaches to monitor performance, track key performance indicators (KPIs), assess outcomes, and inform operational and strategic decision-making.
Researches, reviews, and evaluates new data, reports, products, and other information to improve programming, ensure alignment with evidence-based practices, strengthen service delivery, and support continuous quality improvement.
Acts as liaison to other departments, government agencies, and private sector partners by facilitating interagency collaboration, building strategic partnerships, and coordinating across systems, including law enforcement, school districts, community-based organizations, and other public sector entities.
Provides technical advice, consultation, and support to departments and other agencies and groups regarding program operations, case management frameworks, trauma-informed approaches, crisis response, and system coordination strategies.
Drafts and reviews proposed contracts, correspondence, letters of agreement, and amendments to ensure clarity, alignment with operational goals, and compliance with applicable grant, program, and administrative requirements.
WORKING CONDITIONS
The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditioning.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Accounting, Engineering or a field closely related to activities of the division.
EXPERIENCE REQUIREMENTS
Seven years of progressive professional experience closely related to the activities of the division are required, with at least three of the years in a supervisory capacity.
A Master's degree in Business Administration, Public Administration or a field closely related to the activities of the division may be substituted for two years of experience.
Directly related professional experience may be substituted for the education requirement on a year-for-year basis.
LICENSE REQUIREMENTS
Valid driver's license and compliance with the City of Houston driving policy (A.P. 2-2).
PREFERENCES
Preference will be given to applicants with:- Relevant licensure, certification, or formal training in social work, counseling, case management, trauma-informed care, crisis intervention, youth development, violence prevention, juvenile justice, or related fields
- Examples include: LMSW, LCSW, LPC, LMFT, LCDC, CCM, Mental Health First Aid, Trauma-Informed Care, ACEs, or OJJDP Comprehensive Gang Model-related training.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION YES
This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade 29
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.
Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm
or call 832-393-0350.
If you need special services or accommodations, call 832-393-0350. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 5/4/2026 11:59 PM Central - Relevant licensure, certification, or formal training in social work, counseling, case management, trauma-informed care, crisis intervention, youth development, violence prevention, juvenile justice, or related fields
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ABOUT THE COMPANY
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Houston Airport System
Show moreOUR STORY | HOUSTON AIRPORT SYSTEM
The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.
OUR MISSION
We exist to connect the people, businesses, cultures and economies of the world to Houston.
OUR VISION
Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.
OUR HISTORY
In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.
As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.
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