Senior Administrative Assistant

Housing and Community Development Department, Tenant Advocacy Division
Location: 414 E. 12th St.
Pay: $20.48-$30.71 per hour
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline: May 6, 2026


Responsibilities

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What you'll do

• Respond to tenant concerns by phone, email, and mail, documenting cases and guiding residents through housing complaints and rights protections so issues are addressed fairly and efficiently.
• Coordinate enforcement efforts with Healthy Homes, city departments, and external agencies to hold property owners accountable and ensure housing laws are followed.
• Support tenant organizing and rights protections by assisting with processes such as union recognition, collective bargaining, and tenant-led initiatives that strengthen housing stability.
• Conduct on-site tenant outreach to share educational materials, connect residents to city programs, and link tenants to legal and support resources when they need them most.
• Analyze housing trends and violations by tracking data related to tenant rights, evictions, and fair housing issues to inform policy, prevention, and enforcement efforts.
• Provide calm, solutions-focused support during high-stress situations, helping tenants navigate crises with clear communication and practical next steps.

What success looks like in this role

• Tenant complaints are documented accurately and resolved in a timely, respectful manner.
• Residents understand their rights and feel supported throughout the process.
• Strong partnerships are maintained across departments and community organizations.
• Outreach efforts lead to increased awareness of tenant protections and available resources.
• Data and reports clearly identify trends and help improve housing enforcement strategies.

What you get

• Stable, mission-driven work with direct impact on housing security and community well-being.
• Ongoing training and learning through community partners and departmental education.
• Opportunities to build transferable skills in advocacy, crisis response, data analysis, and public service.
• Work-life balance supported by predictable schedules and clear role expectations.
• Inclusive, people-centered workplace committed to fairness, access, and accountability.

Why this role matters
Housing stability affects health, safety, and economic opportunity. In this role, your work helps prevent displacement, protects tenant rights, and strengthens trust between residents and local government. The outcomes of your work are tangible and felt across the community.
What you'll bring

• Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
• Experience supporting people in high-stress or crisis situations with empathy and professionalism.
• Ability to build trust with diverse communities and collaborate across departments and organizations.
• Comfort working with data, documentation systems, and basic technology tools.
• A solutions-oriented mindset and commitment to fair housing and tenant protections.

Qualifications

REQUIRES

• An accredited Bachelor's degree; OR an equivalent combination of qualifying education and experience to include professional experience in the development and/or operation of administrative systems, programs, policies and practice.

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Preferences / Core Skills (Clean & Professional)

• Data tracking and record management
• Customer service and client support
• Intermediate proficiency in word processing applications
• Spreadsheet creation and maintenance
• Database maintenance and organization

Other Information

Why You'll Love Working with Us - Core Employee Benefits

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

• 816-513-1903

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