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Job Description
Description
Under the supervision of the Housing and Community Affairs Division Manager or designee, performs responsible administrative and program support work related to housing and community services programs, including client intake, income and eligibility documentation, resident assistance, and records management. The position serves as a primary point of contact for residents seeking assistance and supports the administration of grant-funded programs, including but not limited to Community Development Block Grant (CDBG) and State Housing Initiatives Partnership (SHIP).
Minimum Requirements (Must meet by the closing date of the posting unless otherwise stated)- Associate’s degree from an accredited college or university;
- Two (2) years of experience in administrative support, customer service, records management, or a related field;
- Basic to intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
Preferred Requirements:- Experience working with the public in a customer service, intake, or case support role;
- Experience reviewing documents for completeness and accuracy;
- Experience in housing, community services, or grant-funded programs.
Knowledge, Skills, and Abilities- Ability to learn and apply program rules, eligibility requirements, and procedures;
- Strong attention to detail and accuracy in reviewing documents and maintaining records;
- Ability to manage multiple tasks, deadlines, and case files;
- Ability to communicate clearly and professionally with residents and partner agencies;
- Ability to review documents and identify missing or inconsistent information;
- Ability to maintain confidentiality of sensitive personal and financial information.
Essential Functions
Client Intake & Resident Services- Serve as a primary point of contact for residents seeking housing and community assistance.
- Conduct client intake and assist applicants in completing applications for programs and services.
- Explain program requirements, eligibility criteria, and required documentation.
- Respond to resident inquiries, including general service requests calls.
- Provide information and referrals to local, county, state, federal, and nonprofit agencies.
- Assist in reviewing applications and supporting documentation for completeness.
- Support income verification and eligibility determination processes.
- Maintain accurate paper and electronic client files and records.
- Prepare correspondence including award and denial letters.
- Track application status and follow up on missing documentation.
- Schedule appointments and maintain calendars for program intake.
- Assist in collecting and maintaining data for program tracking and reporting.
- Support coordination and implementation of housing and community programs.
- Assist with purchase orders, payment processing, contract documents, closing documents, payoff requests, satisfactions of mortgage, and recording-related documents, as applicable.
- Assist with maintaining program files in accordance with applicable guidelines.
- Support compliance-related activities and documentation review as assigned.
- Assist in reviewing invoices, supporting documents, and other program materials for accuracy.
- May assist with other grant compliance functions over time, with training provided.
- Conduct site visits and meet applicants off site, as needed.
- Promote and educate residents on available programs and services.
- Perform related work as assigned.
The Town of Davie offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, life, and long term disability insurance.
For a more detailed overview of our benefits package, Click Here
Closing Date/Time: 5/7/2026 12:00 PM Eastern -
ABOUT THE COMPANY
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Town of Davie
Show moreAbout the Town
Hello and welcome!
The Town of Davie is home to nearly 107,000 residents who live across a lush 35 square miles within central Broward. The Town's rural atmosphere, western-themed district and sprawling educational complex foster an environment that separates Davie from all other municipalities in Broward County. Our green open spaces, numerous parks, over 165 miles of trail system, and the opportunity to live an equestrian lifestyle are amenities you can't find in today's growing South Florida.
The Town of Davie is also the nexus of higher education in South Florida where several nationally known colleges, technical institutes, and universities make up the South Florida Educational Center.
Davie's business climate ranges from your typical small proprietor to the headquarters of Fortune 500 firms such as Teva Pharmaceuticals. Davie is ideally located among major thoroughfares such as the Ronald Reagan Turnpike, I-595, I-75, and is within a few minutes' travel to the Fort Lauderdale / Hollywood International Airport and Florida's deepest port, Port Everglades.
Please feel free to come by and visit us sometime - you'll see what makes Davie so unique.
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