Business Intelligence Analyst

The electric grid is vital to our everyday lives. It is fundamental for the health, safety, and well-being of our communities, and provides the platform for our economy and our societal and technological advances. SERC's mission is to reduce risks to the reliability and security of the electric grid (also known as the bulk power system), not only for today but also for the future.

To achieve this mission, we maintain a diverse team of experts across numerous disciplines in order to address the complex, evolving, and dynamic challenges facing the grid. Our team also partners with the best and brightest individuals from both the power industry and the federal government to understand and address the challenges facing the grid. These key partnerships make our work more informed, pragmatic, responsive, and impactful.

Analytics is key to understanding and predicting system performance. SERC's Analytics and Data Management program provides a platform for turning data into insights that inform decisions and improve outcomes. Using a mix of analytics, visualization, automation, and modeling techniques, the Business Intelligence Analyst integrates and analyzes diverse data to deliver decision support products for departments, managers, and executives. The Analyst also provides data, analytics, and performance insights that help stakeholders identify risks, monitor trends, and strengthen the reliability and security of the Bulk Power System.

The Analyst is skilled in data management, analytical techniques, and metrics optimization. They combine technical skills like programming, data modeling, and statistics with soft skills like communication, analytical thinking, and problem-solving. Using these skills the analyst will partner with internal and external stakeholders to generate actionable business insights and solutions.

DUTIES AND RESPONSIBILITIES:

• Review and analyze nuanced data to identify trends, anomalies, and patterns; develop recommendations that improve performance, optimization, and business value.
• Collect, clean, validate, and analyze data from multiple sources using tools such as SQL, Python, Excel, and BI platforms applying appropriate statistical and analytical methods.
• Combine data from various sources and document data relationships (data modeling).
• Conduct ad-hoc and exploratory analyses to support operational decisions, strategic planning, and stakeholder requests.
• Explore and apply responsible AI-enabled capabilities where appropriate to improve efficiency and consistency, consistent with security and governance requirements.
• Communicate data insights to leadership and other stakeholders via presentations or by maintaining reports, dashboards, and visualizations.
• Develop, implement, and follow data policies, procedures, and standards for data collection, quality, governance, and analysis.
• Identify and implement process improvement opportunities including workflow automation.
• Facilitate and coordinate data submittals through SERC and NERC systems.
• Partner with cross functional teams as a subject matter expert providing analytical support, technical leadership, and recommendations aligned to department and organizational goals.
• Implement other duties and responsibilities, as directed.

QUALIFICATIONS AND EXPERIENCE:

• BS or AA in Information Management, Computer Science, Data Analytics, Economics, Statistics, Business Intelligence or equivalent combination of training and/or education.
• Minimum of four years of previous analyst experience in a data-intensive environment.
• Intermediate proficiency with SQL, Python, and Excel (e.g., PowerPivot; VBA/macros a plus) and familiarity with BI tools such as Power BI, Tableau, or SAS.
• Strong critical thinking, statistical reasoning, attention to detail, and an investigative/problem-solving mindset.
• Proven ability to translate requirements and present insights and recommendations clearly to both technical and non-technical audiences.
• Highly organized, able to manage multiple priorities, work independently or collaboratively, and adapt to changing processes with a continuous-improvement mindset.
• Preferred candidates will have previous experience in the electric industry, electric power generation, transmission, and power system reliability; as well as knowledge of the business and operational functions of an electric utility and familiarity with the risks and controls of these functions.

COMMITMENT TO CULTURE:

SERC is dedicated to being a highly desirable place to work through culture and purpose. We place a strategic focus on critical elements such as Innovation & Collaboration, Organizational Development & Talent Management. Through this strategic focus, SERC has identified its four values we believe keep us on the path of the relentless pursuit of better.

COMPANY VALUES:

• Leader - Is trustworthy, principled, and respectful and strive to create value that reduces risk. Has a positive vision and is actively building support to execute it. A leader takes personal accountability for the outcomes of their choices and actions, acts with professionalism and adapts to change in a calm and positive manner. A leader will, when appropriate, ask questions and recommend alternative solutions to new processes or procedures.
• Collaborative - Partner and engage, both internally and externally, to drive meaningful action by leveraging skills, knowledge and tools. This would include effective written and verbal communication to ensure ideas and messages are clearly and concisely conveyed, being responsive to all stakeholders, understanding goals and objectives while exceeding key metrics and targets. Encourages dialog and candor while making it safe for others to voice their opinion to ensure all alternative viewpoints are heard, they are an active listener.
• Expert - Being credible, objective, disciplined, and sought after to help with continuous learning, improvements, and innovations. Exhibit knowledge of and ensures compliance with industry best practices and regulations. Take initiative to set priorities and convey important information in a timely and efficient manner. Employ good judgment when evaluating a problem by analyzing risk and identifying consequences while demonstrating a sense of organizational stewardship.
• Purposeful - Proactively demonstrate initiative, intentionality and resourcefulness to help anticipate and navigate current and future challenges. Committed to the quality of work and ensures work is delivered at appropriate deadlines while seeking operational efficiencies. Initiate appropriate follow-up while leveraging industry knowledge and business acumen to make appropriate decisions. Treat others with compassion and empathy and embrace the organization's mission and vision while providing meaningful contributions to organizational endeavors.
  

If the traits and characteristics listed in our values resonate with you, we encourage you to apply!

SALARY/BENEFITS:

SERC offers a competitive salary (DOE) and a comprehensive benefits package that significantly enhances total compensation. Benefits include generous PTO, paid holidays, paid parental leave, a bonus program, medical/dental/vision coverage, employer paid life, short- and long-term disability insurance, and a 401(k) plan with an organization contribution of up to 14%. We also provide a flexible hybrid work schedule and support for professional development.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit for long periods of time; frequent hearing and talking required. Extensive keyboarding. May be required to lift up to 30 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hybrid work environment. In Charlotte office 2 or 3 days per week and work from home remaining days
  

SERC is an Equal Opportunity Employer

The electric grid is vital to our everyday lives. It is fundamental for the health, safety, and well-being of our communities, and provides the platform for our economy and our societal and technological advances. SERC's mission is to reduce risks to the reliability and security of the electric grid (also known as the bulk power system), not only for today but also for the future.

To achieve this mission, we maintain a diverse team of experts across numerous disciplines in order to address the complex, evolving, and dynamic challenges facing the grid. Our team also partners with the best and brightest individuals from both the power industry and the federal government to understand and address the challenges facing the grid. These key partnerships make our work more informed, pragmatic, responsive, and impactful.

Analytics is key to understanding and predicting system performance. SERC's Analytics and Data Management program provides a platform for turning data into insights that inform decisions and improve outcomes. Using a mix of analytics, visualization, automation, and modeling techniques, the Business Intelligence Analyst integrates and analyzes diverse data to deliver decision support products for departments, managers, and executives. The Analyst also provides data, analytics, and performance insights that help stakeholders identify risks, monitor trends, and strengthen the reliability and security of the Bulk Power System.

The Analyst is skilled in data management, analytical techniques, and metrics optimization. They combine technical skills like programming, data modeling, and statistics with soft skills like communication, analytical thinking, and problem-solving. Using these skills the analyst will partner with internal and external stakeholders to generate actionable business insights and solutions.

DUTIES AND RESPONSIBILITIES:

• Review and analyze nuanced data to identify trends, anomalies, and patterns; develop recommendations that improve performance, optimization, and business value.
• Collect, clean, validate, and analyze data from multiple sources using tools such as SQL, Python, Excel, and BI platforms applying appropriate statistical and analytical methods.
• Combine data from various sources and document data relationships (data modeling).
• Conduct ad-hoc and exploratory analyses to support operational decisions, strategic planning, and stakeholder requests.
• Explore and apply responsible AI-enabled capabilities where appropriate to improve efficiency and consistency, consistent with security and governance requirements.
• Communicate data insights to leadership and other stakeholders via presentations or by maintaining reports, dashboards, and visualizations.
• Develop, implement, and follow data policies, procedures, and standards for data collection, quality, governance, and analysis.
• Identify and implement process improvement opportunities including workflow automation.
• Facilitate and coordinate data submittals through SERC and NERC systems.
• Partner with cross functional teams as a subject matter expert providing analytical support, technical leadership, and recommendations aligned to department and organizational goals.
• Implement other duties and responsibilities, as directed.

QUALIFICATIONS AND EXPERIENCE:

• BS or AA in Information Management, Computer Science, Data Analytics, Economics, Statistics, Business Intelligence or equivalent combination of training and/or education.
• Minimum of four years of previous analyst experience in a data-intensive environment.
• Intermediate proficiency with SQL, Python, and Excel (e.g., PowerPivot; VBA/macros a plus) and familiarity with BI tools such as Power BI, Tableau, or SAS.
• Strong critical thinking, statistical reasoning, attention to detail, and an investigative/problem-solving mindset.
• Proven ability to translate requirements and present insights and recommendations clearly to both technical and non-technical audiences.
• Highly organized, able to manage multiple priorities, work independently or collaboratively, and adapt to changing processes with a continuous-improvement mindset.
• Preferred candidates will have previous experience in the electric industry, electric power generation, transmission, and power system reliability; as well as knowledge of the business and operational functions of an electric utility and familiarity with the risks and controls of these functions.

COMMITMENT TO CULTURE:

SERC is dedicated to being a highly desirable place to work through culture and purpose. We place a strategic focus on critical elements such as Innovation & Collaboration, Organizational Development & Talent Management. Through this strategic focus, SERC has identified its four values we believe keep us on the path of the relentless pursuit of better.

COMPANY VALUES:

• Leader - Is trustworthy, principled, and respectful and strive to create value that reduces risk. Has a positive vision and is actively building support to execute it. A leader takes personal accountability for the outcomes of their choices and actions, acts with professionalism and adapts to change in a calm and positive manner. A leader will, when appropriate, ask questions and recommend alternative solutions to new processes or procedures.
• Collaborative - Partner and engage, both internally and externally, to drive meaningful action by leveraging skills, knowledge and tools. This would include effective written and verbal communication to ensure ideas and messages are clearly and concisely conveyed, being responsive to all stakeholders, understanding goals and objectives while exceeding key metrics and targets. Encourages dialog and candor while making it safe for others to voice their opinion to ensure all alternative viewpoints are heard, they are an active listener.
• Expert - Being credible, objective, disciplined, and sought after to help with continuous learning, improvements, and innovations. Exhibit knowledge of and ensures compliance with industry best practices and regulations. Take initiative to set priorities and convey important information in a timely and efficient manner. Employ good judgment when evaluating a problem by analyzing risk and identifying consequences while demonstrating a sense of organizational stewardship.
• Purposeful - Proactively demonstrate initiative, intentionality and resourcefulness to help anticipate and navigate current and future challenges. Committed to the quality of work and ensures work is delivered at appropriate deadlines while seeking operational efficiencies. Initiate appropriate follow-up while leveraging industry knowledge and business acumen to make appropriate decisions. Treat others with compassion and empathy and embrace the organization's mission and vision while providing meaningful contributions to organizational endeavors.
  

If the traits and characteristics listed in our values resonate with you, we encourage you to apply!

SALARY/BENEFITS:

SERC offers a competitive salary (DOE) and a comprehensive benefits package that significantly enhances total compensation. Benefits include generous PTO, paid holidays, paid parental leave, a bonus program, medical/dental/vision coverage, employer paid life, short- and long-term disability insurance, and a 401(k) plan with an organization contribution of up to 14%. We also provide a flexible hybrid work schedule and support for professional development.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit for long periods of time; frequent hearing and talking required. Extensive keyboarding. May be required to lift up to 30 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hybrid work environment. In Charlotte office 2 or 3 days per week and work from home remaining days
  

SERC is an Equal Opportunity Employer

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