Police & Fire Dispatcher

Job DescriptionJob Description

This reformatted position description for the City of Franklin is designed to provide a clear, high-impact overview of the Police/Fire & EMS Dispatcher role for recruitment and internal review.

Police/Fire & EMS Dispatcher

Department: Police/Safety

Status: Full-time, Classified, Non-Exempt

Reports To: Police/Fire & EMS Lead Dispatcher

Position Overview

Under general supervision, you will serve as the vital communication link between the public and the City's emergency responders. This role performs high-stakes dispatching and communication support for police, fire, and emergency medical services to ensure public safety and rapid incident response. Starting hourly pay rate $27.27 + 10% Pension Pick-Up. + competitive benefits package including health, dental, optical and life insurance, and generous paid time off.

Essential Functions

• Emergency Call Management: Receive high volumes of emergency and non-emergency calls; question callers to determine location and nature of the emergency to prioritize response requirements.
• Tactical Dispatching: Use public safety radio and Computer-Aided Dispatch (CAD) systems to coordinate police, fire, EMS, and public works responders.
• Unit Safety & Monitoring: Monitor police GPS and radio frequencies (including school security and civil defense) to maintain watch for unit safety and develop situational awareness.
• Emergency Instructions: Provide life-saving emergency medical instructions to callers while initiating public safety alerting systems.
• Data Systems Operations: Enter and retrieve critical data from teletype and computerized networks (LEADS) regarding warrants, subpoenas, and stolen property.
• Administrative Support: Maintain personnel rosters, calibrate specialized equipment, and greet walk-in members of the public to provide information or referrals.

Qualifications & Requirements

• Age/Education: Must be at least 18 years of age with a high school diploma or equivalent.
• Background Check: Satisfactory background check is required for all candidates.
• Required Skills: Ability to communicate clearly and concisely under extreme stress.
• • Active listening skills to handle confrontational or challenging individuals effectively.
  • Knowledge of FCC rules and public safety radio procedures.
• Licensure & Certification:
• • LEADS Certification: Must possess or obtain within six (6) months of hire.
  • EMD Certification: Must possess or obtain Emergency Medical Dispatch certification within six (6) months.
  • Notary: Certification is preferred.

Physical & Environmental Demands

• Environment: Primarily an office-based dispatch center; must be able to work various shifts including evenings and weekends.
• Noise & Hazards: Moderate noise levels that can become very loud due to sirens; potential exposure to human blood or office chemical compounds.
• Physical Ability: Frequent sitting, standing, and use of a keyboard and ACD console; must have specific close and distance vision abilities.
• Starting hourly pay rate $27.27 + 10% Pension Pick-Up. + competitive benefits package including health, dental, optical and life insurance, and generous paid time off.

Company DescriptionThe City of Franklin (population 11,690) is boldly planning to ensure our great City captures the type of growth and economic development that will lead us into the future.
Located in the northwestern portion of Warren County, our eastern border is I-75 which provides ideal access for our industrial partners, retail businesses, and residents. Our western border is graced by the Great Miami River.Company DescriptionThe City of Franklin (population 11,690) is boldly planning to ensure our great City captures the type of growth and economic development that will lead us into the future.

Located in the northwestern portion of Warren County, our eastern border is I-75 which provides ideal access for our industrial partners, retail businesses, and residents. Our western border is graced by the Great Miami River.

Job DescriptionJob Description

This reformatted position description for the City of Franklin is designed to provide a clear, high-impact overview of the Police/Fire & EMS Dispatcher role for recruitment and internal review.

Police/Fire & EMS Dispatcher

Department: Police/Safety

Status: Full-time, Classified, Non-Exempt

Reports To: Police/Fire & EMS Lead Dispatcher

Position Overview

Under general supervision, you will serve as the vital communication link between the public and the City's emergency responders. This role performs high-stakes dispatching and communication support for police, fire, and emergency medical services to ensure public safety and rapid incident response. Starting hourly pay rate $27.27 + 10% Pension Pick-Up. + competitive benefits package including health, dental, optical and life insurance, and generous paid time off.

Essential Functions

• Emergency Call Management: Receive high volumes of emergency and non-emergency calls; question callers to determine location and nature of the emergency to prioritize response requirements.
• Tactical Dispatching: Use public safety radio and Computer-Aided Dispatch (CAD) systems to coordinate police, fire, EMS, and public works responders.
• Unit Safety & Monitoring: Monitor police GPS and radio frequencies (including school security and civil defense) to maintain watch for unit safety and develop situational awareness.
• Emergency Instructions: Provide life-saving emergency medical instructions to callers while initiating public safety alerting systems.
• Data Systems Operations: Enter and retrieve critical data from teletype and computerized networks (LEADS) regarding warrants, subpoenas, and stolen property.
• Administrative Support: Maintain personnel rosters, calibrate specialized equipment, and greet walk-in members of the public to provide information or referrals.

Qualifications & Requirements

• Age/Education: Must be at least 18 years of age with a high school diploma or equivalent.
• Background Check: Satisfactory background check is required for all candidates.
• Required Skills: Ability to communicate clearly and concisely under extreme stress.
• • Active listening skills to handle confrontational or challenging individuals effectively.
  • Knowledge of FCC rules and public safety radio procedures.
• Licensure & Certification:
• • LEADS Certification: Must possess or obtain within six (6) months of hire.
  • EMD Certification: Must possess or obtain Emergency Medical Dispatch certification within six (6) months.
  • Notary: Certification is preferred.

Physical & Environmental Demands

• Environment: Primarily an office-based dispatch center; must be able to work various shifts including evenings and weekends.
• Noise & Hazards: Moderate noise levels that can become very loud due to sirens; potential exposure to human blood or office chemical compounds.
• Physical Ability: Frequent sitting, standing, and use of a keyboard and ACD console; must have specific close and distance vision abilities.
• Starting hourly pay rate $27.27 + 10% Pension Pick-Up. + competitive benefits package including health, dental, optical and life insurance, and generous paid time off.

Company DescriptionThe City of Franklin (population 11,690) is boldly planning to ensure our great City captures the type of growth and economic development that will lead us into the future.
Located in the northwestern portion of Warren County, our eastern border is I-75 which provides ideal access for our industrial partners, retail businesses, and residents. Our western border is graced by the Great Miami River.Company DescriptionThe City of Franklin (population 11,690) is boldly planning to ensure our great City captures the type of growth and economic development that will lead us into the future.

Located in the northwestern portion of Warren County, our eastern border is I-75 which provides ideal access for our industrial partners, retail businesses, and residents. Our western border is graced by the Great Miami River.

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