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Job Description
Come join the City of Fresno in Building a Better Fresno!
Want to see what it’s like to work here? Explore our We Work For You video series to discover the real stories, passion, and purpose of the team behind Fresno’s success.
Position Description
Come and join the City of Fresno in achieving our mission of Building a Better Fresno!
The City of Fresno, Utilities Billing and Collections section collects utilities payments for City provided utilities services, such as Water, Sewer, Sanitation and Residential Solid Waste. The section is also responsible for the meter reading and collection of data required to produce accurate volumetric billings for customer water consumption. The work group also manages a series of work tasks related to collection processing and recording of all current and delinquent monies due for these City provided services.
The City of Fresno is seeking a Revenue Supervisor to oversee the work of staff responsible for billing, collections, and customer service for utility services. The successful candidate will be responsible for supervising personnel who perform various tasks related to utility services, including billing, collections, and customer service; troubleshooting service orders, printing, and sorting service orders, and closing service orders; dispatching water turn-on/off services; posting and transferring cash; managing vehicle maintenance and collaborating with a collections vendor to resolve disputes and prevent fraud.
One vacancy currently exists in the Department of Finance. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.
THE REQUIREMENTS
These are entrance requirements to the competitive examination and do not assure a place on the eligible list. Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify.
TO QUALIFY, an applicant must have:
Three (3) years of experience in the issuance of licenses and permits, utility billing, collections, processing parking citations, and/or governmental accounting which is included, or is supplemented by, one year of lead or supervisory work experience.
Possession of a valid California Driver's License may be required at time of appointment.
THE SELECTION PROCESS
The City reserves the right to amend any phase of the examination process should there be a limited number of successful candidates. Should such amendment be exercised, a candidate's final score and placement on the eligible list would be based upon the completed examination phase(s).
The selection process may consist of the following:
APPLICATION REVIEW - Qualifying Only: Applications submitted will be reviewed and a limited number of the most qualified candidates may be invited for a panel interview. The current vacancy is assigned to the Utilities Billing and Collections section, therefore those applicants with directly related experience may be deemed the most qualified to proceed to the panel interview process. The selection will be based upon those applications and resumes which demonstrate the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation.
PANEL INTERVIEW - 100%: A panel of subject matter experts will conduct a job-related panel interview to evaluate each candidate's training, experience and personal traits for the position. Candidates must achieve a passing score to qualify for the eligible list.
The oral examination has been tentatively scheduled for the week of: June 1 st , 2026.
HOW TO APPLY
Please visit www.fresno.gov/jobs to apply. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason. Resumes will not be accepted in lieu of a completed employment application.
ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis.
It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders as well.
How To Apply
For information on how to complete an online application, please visit the Help & Support tab. For NEOGOV Application Assistance, please call 1-855-524-5627 or email support@governmentjobs.com. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason.
Required licenses, certifications, and education must be verified with supporting documents. Foreign education must be evaluated by a credential evaluation service recognized by the U.S. Department of Education. Please ensure all relevant attachments are uploaded with your application.
For the work experience section, provide detailed descriptions of job duties for each position related to the specific role you are applying for. Resumes are not a substitute for completing this section and will only be reviewed as supplemental information, not for determining minimum qualifications.
For other City of Fresno employment opportunities, please view our Careers Homepage . If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.
Equal Opportunity Employer
The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.
Veteran’s Preference
If an examination is conducted for a position within the classified service, qualified veterans who pass the examination will have five (5) points added to their final score. Candidates must submit a copy of their DD214 Member 4 form or electronic copy indicating honorable discharge with each application prior to the filing deadline.
Bargaining Unit 13
Management Non-Confidential and Non-Management Confidential
City of Fresno Profession Employees Association (CFPEA)
BENEFIT
DESCRIPTION
HEALTH INSURANCE
The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT
IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION
Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
ANNUAL LEAVE
15.5 - 20 hours per month based on years of service with cash out provisions.
LIFE INSURANCE
Benefit equal to annual salary with a maximum of $150,000; premium paid by the City.
SUPPLEMENTAL SICK
40 hours per fiscal year.
80 hours lifetime maximum.
MANAGEMENT LEAVE
60 hours per fiscal year with cash out provisions, for exempt employees only.
HOLIDAYS
10 City-observed annual holidays, plus birthday and 2 personal days.
LONG TERM DISABILITY
Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the City.
BUS PASSES
Provided to Supervisors in FAX Operations.
BILINGUAL PREMIUM
$100 per month upon approved certification
HEALTH REIMBURSEMENT ARRANGEMENT (HRA)
Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax free, to reimburse health insurance premiums and other qualified medical expenses.
RETIREMENT - City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other public California systems. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.
Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1
Please note that the benefits package described above is specific to permanent full-time employees. Employees engaged on a part-time, temporary, limited, or other basis may have different entitlements.
Closing Date/Time: 5/14/2026 11:59 PM Pacific -
ABOUT THE COMPANY
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City of Fresno
Show moreThe City of Fresno is the largest city in the San Joaquin Valley and the fifth largest city in California, with a population of more than 545,000 residents. Fresno is the financial core of the San Joaquin Valley, and its economy relies on its large-scale agricultural production. Revitalization of Downtown Fresno's core and the construction of High Speed Rail are two of many exciting projects that continue to successfully support Fresno's growing economy.
Click HERE for a video about the great City of Fresno.
Located in the geographical center of California, Fresno offers many sights. From fertile agricultural fields, an abundance of lakes, and the snowy Sierra Nevada mountain range, the scenic variety in Fresno is large. Fresno also features a diverse selection of dining, shopping, farmers markets, vibrant arts and culture, wineries, as well as a variety of attractions. With 300 days of sunshine a year, the climate in Fresno is the source of its agricultural productivity, and allows year-round recreational activities including sailing, snow and water skiing, fishing, backpacking, and golfing.
Los Angeles is approximately four hours south and the San Francisco Bay Area is approximately three hours north. Fresno is located in proximity to three sites of natural beauty: Yosemite National Park, Kings Canyon National Park, and Sequoia National Park. Residents and visitors alike enjoy these scenes and others, including the Sierra Nevada Mountains and the Pacific Ocean.
Another advantage to living in Fresno is the exceptional housing that is available at lower price levels than California's other large metropolitan areas. There are four large school districts in the Fresno area: Fresno Unified, Central Unified, Sanger Unified and Clovis Unified. Fresno is the home of California State University, Fresno, as well as a number of other colleges and universities.
The people of Fresno enjoy a wide variety of social, cultural, athletic, educational and recreational activities in an affordable and clean living environment.
City Government
Fresno is a full-service charter city operating under a strong mayor form of government. There are seven Council Members. The Council appoints the City Attorney and the City Clerk. The Mayor is elected at- large and does not serve on the Council, but has veto power over certain actions taken by the City Council. The City Manager, who is appointed by the Mayor, is responsible for appointing all other department heads in the City.
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