Public Utilities Outreach Administrator

The Position

Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don’t Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let’s Partner Together and Come Grow with the City of Hollywood. Apply Now!

For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at https://www.governmentjobs.com/careers/hollywoodfl .

JOB SUMMARY:
This is highly professional and supervisory work overseeing and managing public and governmental affairs for the City of Hollywood Department of Public Utilities. The incumbent is responsible for coordinating and implementing public relations outreach programs that promotes the department’s brand and message through the use of various communications media. Employee serves as the public information/relations officer and water conservation coordinator for the department. Employee receives guidance and general direction but is expected to exercise a high degree of independent judgment, initiative and problem-solving abilities in planning, developing, and implementing assigned projects.

The Public Utilities Outreach Administrator serves as a strategic partner to the City Communications, Marketing and Economic Development (CMED) Department in identifying and planning coverage of Public Utilities through internal and external communications channels.
Works under minimal supervision with extensive latitude for the use of initiative and independent judgment. Supervision is exercised over a staff of professional and clerical employees assisting with various phases of work.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Acts as the departmental liaison with the Commission staff, CMED staff, other state and federal agencies, water and engineering industry personnel, and the public.
• Ensures effective communication between departmental senior staff, administrative staff, technical personnel, and support staff relating to management and administrative issues, and customer complaints and inquiries.
• Leads the report writing and presentation functions for the department to support utility public outreach, community awareness, media relations, and relationship building with the water industry and A/E/C community.
• Edits and provides creative guidance in producing annual reports, federally mandated
• reports, newsletters, feature articles, industry award applications, grants and other written materials; develops and authorizes content for the department’s websites to ensure the public receives accurate and timely information while coordinating with CMED on timing and placements.

• Liaises with CMED on the production of brand-appropriate marketing materials and advertising programs to promote greater public knowledge of the department’s services and policies; coordinates with CMED for earned media and other promotional opportunities. Promotes positive press for the department through media relations activities.
• Liaises with CMED on emergency communications activities and contingency planning associated with situations such as hurricanes, sewer overflows, unpermitted discharges, natural disasters, pipe failures, and other Utilities-related activities.
• Manages public communication for the Department creating, planning and managing a variety of programs, which include special projects, and/or ongoing public education/outreach campaigns.
• Acts as Public Information Officer and assists during emergency operations.
• Serves as water conservation coordinator; utilizing best management practices to create, implement and manage water conservation programs.
• Make presentations and conduct other outreach activities for citizens and community groups regarding utility projects/programs and participate in other public relations activities to promote public awareness.
• Maintains the department’s website including writing, editing and ensuring content is updated to maintain accuracy and consistency in appearance. Maintains the Large User Web Site. Uploads various reports, meeting minutes, presentations, and agendas.
• Writes and submits articles for various publications.
• Reviews the department’s commission agenda items, memos, and various documents to ensure consistent quality is delivered.
• May represent the Director and/or the department at conferences and meetings.
• Analyzes and interprets data; prepares reports to ensure compliance with regulations.

• Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Performs related work as required for this position description only.

The Requirements

EDUCATION/EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Bachelor’s Degree from an accredited college or university in public relations, public affairs, public administration, journalism, or closely related field is required
• Five years of professional public relations administration, management consulting, or business communications experience for a government agency, especially in the Water and Sewer sector, or for a private agency servicing local government clients. Proven ability in planning, producing, and delivering successful reports, presentations, and other communications is required.

Experience in preparing, administering and managing grants and/or special projects. Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

Preferred:

• Master’s degree in communications, public relations, public affairs, public administration, or journalism preferred; demonstrated experience working in municipal government and/or Water and Sewer preferred; experience working in or with the South Florida A/E/C industry is preferred.

Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements

CERTIFICATES, LICENSES, REGISTRATIONS :

• Valid Driver’s License: With proof of automobile insurance
• Background Check: Must have an acceptable background record
• Driving Abstract: Must have an acceptable driving record

KNOWLEDGE, SKILLS, ABILITIES:

• Thorough knowledge of public relations principles and techniques, executive protocol, and proper order of etiquette in dealing with appointed and elected public officials.
• Thorough knowledge of the principles of management and public administration.
• Thorough knowledge of the principles and practices of marketing and promotion techniques.
• Thorough knowledge of writing, editing, graphics and related communications skills.
• Mastery of Microsoft Word and PowerPoint, and proficiency in and Adobe Photoshop and InDesign or other similar publishing and design software.
• Considerable knowledge of designing and producing various marketing and promotional materials.
• Considerable knowledge of the organization and operations of the City of Hollywood Public Utilities Department, as well as considerable knowledge of departmental goals and objectives.
• Ability to direct and coordinate research and development of promotional or educational materials for community groups, department employees, and other relevant audiences.
• Ability to direct emergency preparedness communications response activities as well as contingency planning associated with emergency communications for the department.
• Ability to assist the Department Director effectively in managing and coordinating various departmental activities.
• Ability to establish and maintain effective working relationships with superiors and various other public and private officials.
• Ability to supervise subordinates in a manner conducive to full performance and high morale.
• Ability to communicate clearly and concisely, verbally and in writing.
• Ability to represent the department at various conferences, meetings, and gatherings.

PHYSICAL DEMANDS:

The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, sit, write, hear, speak and be required to exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May require the use of fingers or hands to manipulate objects such as picking, gripping, or pressing. Specific vision abilities required by this job include close and distance vision, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:
Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs.

The Examination

Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.

Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations.

You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed.

Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts.

Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number.

Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.

Veteran's Preference: The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs .

Additional Information

All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.

EMPLOYMENT OF RELATIVES: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions:

• The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
• The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
• The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.

As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.

REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.

All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).

The City of Hollywood is an Equal Opportunity / Equal Access Employer.

SUMMARY OF BENEFITS FOR PROFESSIONAL EMPLOYEES

• Professional employees shall be provided with 200 hours of vacation leave per vacation year (the vacation year shall begin on October 1st and end on the following September 30th). Employees shall be required to utilize 80 hours of vacation during the vacation year in which it is earned or it will be lost at the end of the vacation year. The remaining 120 hours may be carried forward and must be used within 18 months following the vacation year in which the leave is earned or be liquidated by cash payment at that time. The employee will become eligible for liquidation of accrued leave after approximately two years of employment. Leave that is liquidated shall be paid at the employee's rate of pay when the vacation time was earned.

• Professional employees accrue eight hours sick leave for each month worked with no limit on the amount that is accumulated. Additionally, each fiscal year an employee shall have the option of converting a maximum of 40 hours of accrued sick leave days to personal leave, provided the employee has a balance of 96 hours after the conversion.

Accrued sick leave shall be terminally paid at the following rates in relationship to full years of credited service with the City to a maximum of 1200 hours (e.g., an employee with 20 or more years of service with 1200 (or more) hours of sick leave shall be paid at 80% of 1200 hours, which would be 960 hours):

Accrued Sick Leave Payout

• Less than five (5) years 20% sick leave
• Five (5) to ten (10) years 40% sick leave
• Ten (10) or more years 70% sick leave
• More than twenty (20 years) 80% sick leave

Upon the accumulation of 300 sick leave hours, all employees have the option of converting the next forty (40) hours of sick leave to vacation days.

• Employees may participate in the City's Sick Leave Pool Program upon the completion of one year of employment and with a minimum accumulation of 96 hours of sick and/or vacation leave. This program entitles eligible employees to participate in extended sick leave benefits for cases involving non-work related catastrophic or long-term illnesses or injuries.

• Professional employees shall be eligible to participate in a Disability Salary Replacement program that will provide for a 60% base salary benefit after a 90-day waiting period. During the 90-day waiting period, an employee may utilize accrued sick and vacation leave. Upon entering the program, the employee may continue to use sick and vacation leave to make up the difference between 60% of salary and 100% of salary.

• Professional employees shall receive the following holidays:

New Year's Day

Martin Luther King, Jr.'s Birthday

President's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Veteran's Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

New Year's Eve

• Professional employees will receive two paid workdays each fiscal year (either 8 or 10-hour days) of use-it-or-lose-it time off in recognition of the importance of mental health well-being.

• Professional employees will be granted 40 hours of paid bereavement leave for the demise of a close family member.

• Professional employees will receive longevity compensation added to their base salary for the following cumulative years of service with the City:

• 1 year of service 2%
• 3 years of service 3%
• 5 years of service 2%
• 7 years of service 3%
• 10 years of service 3%
• 12 years of service 3%
• 15 years of service 4%

• Professional employees and families shall be provided with the option of coverage in the City’s health insurance plans. The City will contribute 80% of the premium for employees electing single or dependent coverage on the OAP plan and the employee will be responsible for contributing 20% of the premium; The City will contribute 100% of the premium for employees electing single coverage on the OAPIN plan. For employees adding dependents, the City will contribute 90% toward the premium and the employee will be responsible for contributing 10% of the premium. The biweekly rates are as follows:

Enrollment Tier

Medical OAP

Medical OAPIN

Employee Only

$87.89

$0

Employee +1

$175.78

$39.34

Employee+2 or More

$281.24

$86.56

• Each employee and their dependents enrolled in the City’s medical insurance plan shall have access to the City of Hollywood Employee Health Center, allowing them to conveniently and exclusively access services ranging from routine primary care, urgent care, preventative care, lab work, vaccines, pediatric care for ages 6 months and older, x-rays, health coaching, and much more. All services at the City’s Employee Health Center are free and at no charge to the employee/dependent, with the City paying 100% of the cost of services.

• Each employee shall have the option of completing an annual comprehensive wellness physical through the City of Hollywood Employee Health Center with the costs of the visit paid for by the City, including a comprehensive medical evaluation, ultrasound imaging, cardio-pulmonary assessments, vision and hearing test, and extensive laboratory blood profiles.

• The City's medical insurance covers Regenexx services with copays based on plan tier. Regenexx is a minimally invasive, needle-based procedure that is an alternative to orthopedic surgery. It uses the body's own healing agents, offers lower risk, and reduces recovery times. Regenexx procedures treat a wide range of common joint injuries and degenerative joint conditions, such as arthritis, rotator cuff tears, ACL sprain or tear, and much more.

• Professional employees shall be provided with a group dental plan with $19.00 of the monthly premium costs paid by the City. There are three plan offerings. The biweekly rates are as follows:

Enrollment Tier

Dental DPPO Low

Dental DPPO High

Dental DPPO Buy UP

Employee Only

$5.17

$21.37

$25.11

Employee +1

$14.80

$40.68

$46.82

Employee+2or More

$23.69

$58.51

$66.86

• Professional employees shall have the option to purchase vision coverage through payroll deductions. Three plans are offered, and the biweekly rates are as follows:

Enrollment Tier

VSP Option 1

VSP Option 2

VSP Option 3

Employee Only

$2.36

$3.87

$4.44

Employee +1

$4.73

$7.73

$8.87

Employee+ 2 or More

$7.61

$12.45

$14.28

• Professional employees will receive from the City a “use it or lose it” Health Reimbursement Account annually. The amount to the employee is determined by the employee’s medical enrollment status or if no coverage is elected then it will default to the lowest level. The level of the City contribution will be reevaluated once a year. The levels are: Single or no coverage = $400; Employee plus one = $600; and Employee plus two or more = $1000. This benefit is contingent upon the employee completing a biometric visit at the City’s Employee Health Center. In addition, the employee may establish and contribute to a Flexible Spending Account.

• Professional employees shall be provided with term life insurance of $100,000 with all premium costs paid by the City. Employees shall have the option of purchasing additional term life insurance at group rates up to an additional maximum amount of $475,000.

• Professional employees shall receive pension benefits according to the provisions of The City of Hollywood Employees’ Retirement Fund (COHERF) in Chapter 33 of the City’s Ordinances which can be found in the online library here . Employees may choose to participate in the COHERF Pension Plan and contribute 8% pretax dollars biweekly with a seven-year vesting period, or employees may instead elect to enroll in a Defined Contribution (DC) plan or a hybrid plan. Click here to retrieve a copy of the Summary Plan Description (SPD), and call the COHERF Pension Office for more information: 954-921-3333.

• The City is a qualifying employer for the Public Service Loan Forgiveness Program. Full-time service at the City contributes to the 120 months of payment for certain federal student loans to be forgiven.

• Professional employees, who complete their probationary period and receive “satisfactory” or better Employee Performance Evaluations, shall be eligible to participate in the City Educational Reimbursement Program for job-related undergraduate and graduate course work. General employees should request approval prior to taking any courses. The City pays as follows to a maximum total of $3,000.00 for tuition annually:

Graduate and Undergraduate Graduate

Grade of B or better 100% reimbursement at State tuition rates

Grade of Pass 100% reimbursement at State tuition rates

Grade of C 50% reimbursement at State tuition rates

Employees will be eligible to receive 100% reimbursement for books with approval of the City Manager/designee.

Employees who receive benefits under this program, who voluntarily leave the City's employment within two (2) years of receiving such benefit, shall be responsible for reimbursing the City for the cost of this benefit.

• The City's award-winning wellness program, Hollywood Wellness, offers opportunities to earn incentives such as gift cards (taxable), gym reimbursements, iWatches, BBQ grills, water tumblers, lunch boxes, duffel bags, and other items for participating in wellness initiatives. Hollywood Wellness is powered by specific funding received by the City’s Third-Party Administrator, Cigna, to improve the health and well-being of City employees, and may be discontinued or limited at any time based on availability of funds and discretion of HR Director. Some features of Hollywood Wellness include:

• Access to the BenTek Wellness Hub, where employees may earn gift cards for completing wellness activities such as preventative exams, dental exams, flu shots, health coaching, or for participating in wellness events such as health seminars and wellness challenges.
• Monthly health seminars/webinars, quarterly challenges, on-site health screenings, confidential counseling sessions, and communication campaigns.
• Access to free state-of-the-art fitness facilities throughout City Departments.
• Partnerships with local community vendors to offer reduced fitness memberships for employees, i.e., OrangeTheory Hollywood, YogaJoint Hollywood, and F45 Hollywood.
• Flexible Fitness Reimbursement Program to reimburse employees for fitness facility memberships after proof of consistent attendance and payment.
• Zen Room for employees to enjoy an ambiance of solitude, where they can refresh themselves with a massage, red light therapy, or just quiet time.
• A mobile lactation pod and dedicated lactation rooms throughout the City.

• Professional employees may enter into a Deferred Compensation Program through payroll deduction.
• Professional employees have the option of joining the Sun Credit Union.
• Professional employees have the option of participating in payroll Direct Deposit.
• Professional employees have the option of participating in the BeyondMed Plan for elective/cosmetic services, Pre-paid Legal/ID Theft Protection Plans, and AFLAC Plans through voluntary payroll deductions.
• Professional employees are eligible to participate in the City’s Work/Life Assistance Program offering a wide range of services and support, including 10 free face-to-face or virtual visits with licensed counselors, 24/7 telephonic support, free 30-minute consultations with legal or financial advisers, online tools and webinars.

IMPORTANT NOTICE - This document ‘BENEFITS SUMMARY’, is intended only as a summary of some of the benefits employees may be entitled to as an employee of the City of Hollywood. This is NOT a legal document, does NOT represent any guarantees, and is subject to change at any time.

Closing Date/Time: 5/21/2026 11:59 PM Eastern

• 

• City of Hollywood, FL

• 954.921.3216

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