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Summary
Senior Technician
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As the senior technician, monitors, reviews or initiates complex transactions where guidelines lack specificity to requirements, circumstances or problems, and/or frequently change.
Serves as the primary point of contact on reserve pay actions and coordinator on resolving reserve pay matters.
Manages and/or assists lower-level technicians in resolving more complicated debt collection cases.
Accomplishes the more difficult customer complaints and technical military pay issues.
Assists with training lower-level clerks/technicians on miscellaneous technical tasks and various complex actions in support of military pay actions.
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Job Description
Senior Technician
Help
As the senior technician, monitors, reviews or initiates complex transactions where guidelines lack specificity to requirements, circumstances or problems, and/or frequently change.
Serves as the primary point of contact on reserve pay actions and coordinator on resolving reserve pay matters.
Manages and/or assists lower-level technicians in resolving more complicated debt collection cases.
Accomplishes the more difficult customer complaints and technical military pay issues.
Assists with training lower-level clerks/technicians on miscellaneous technical tasks and various complex actions in support of military pay actions.
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ABOUT THE COMPANY
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