Unified Capabilities (UC) NOC Technician 3 with Security Clearance

Unified Capabilities (UC) NOC Technician 3 * Clearance: US Citizen with DoD Top Secret * Location: Scott Air Force Base, Illinois - 100% onsite * Able to work in a 24×7 shift work environment. * Certificate: DoD 8570 certification at IAT level II, Security+ CE or CCNA Security Primary Responsibilities: * Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform * Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents * Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. * Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact. * Proactively monitor network alarms across platform specific network management tools. * Support all customers to include providing global situational awareness support. * Verify that service has been restored upon resolution of all customer-initiated tickets * Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined * Proactively monitor network alarms across platform specific network management tools. * Record, assess, track, and monitor incident tickets escalated to operational infrastructure. * Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. * Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. * Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. * Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies * Develop and/or recommend solutions and processes pertaining to UC and DRSN operations. Minimum Qualifications: * Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date. * Able to work in a 24×7 shift work environment. * Must have an active DoD Top Secret security clearance. * Requires general understanding of both voice infrastructure and IP network topologies. Desired Qualifications * Tech control facility or cyber transport experience * Circuit actions experience * Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs. * Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies * Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core. Required Education & Experience: * Typically requires a high school diploma or equivalent and 2 - 4 years of prior relevant experience. If you want to apply for this job, please Contact Us at

Unified Capabilities (UC) NOC Technician 3 * Clearance: US Citizen with DoD Top Secret * Location: Scott Air Force Base, Illinois - 100% onsite * Able to work in a 24×7 shift work environment. * Certificate: DoD 8570 certification at IAT level II, Security+ CE or CCNA Security Primary Responsibilities: * Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform * Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents * Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. * Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact. * Proactively monitor network alarms across platform specific network management tools. * Support all customers to include providing global situational awareness support. * Verify that service has been restored upon resolution of all customer-initiated tickets * Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined * Proactively monitor network alarms across platform specific network management tools. * Record, assess, track, and monitor incident tickets escalated to operational infrastructure. * Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. * Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. * Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. * Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies * Develop and/or recommend solutions and processes pertaining to UC and DRSN operations. Minimum Qualifications: * Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date. * Able to work in a 24×7 shift work environment. * Must have an active DoD Top Secret security clearance. * Requires general understanding of both voice infrastructure and IP network topologies. Desired Qualifications * Tech control facility or cyber transport experience * Circuit actions experience * Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs. * Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies * Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core. Required Education & Experience: * Typically requires a high school diploma or equivalent and 2 - 4 years of prior relevant experience. If you want to apply for this job, please Contact Us at

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