Job Posting Dispatcher

Hero Home Services
Minneapolis, Minnesota 55407 United States  View Map
Posted: Jun 11, 2026
  • Full Time
  • Federal Government
  • Human and Social Services
  • Summary

    Overview

    At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.

    A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to our field personnel and assure all customer commitments are met. Candidates who will thrive in this role enjoy helping others and being their team's go-to person. They are also great at having a sense of urgency, maintaining schedules, and giving every detail great attention.

    Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.

    Core Values
    • Team Before Self
    • Remarkably Great & Driven
    • Ultimate Professionalism
    • Excellent Communication
    Amazing Benefits Package
    • Competitive Compensation: $20 per hour starting wage
    • Bonus opportunities available
    • Full access to Peak Health fitness and recovery center
    • Employee discounts on services at cost pricing available
    Schedule
    • 8-hour shifts: Monday thru Friday
    • On call shifts on weekends, evenings, and some holidays
    • Hero's DSR Staff is present on some pre-determined holidays
    Essential Job Duties
    • Make sure the right technicians get to the right jobs on time, prepared, and informed
    • Answer incoming calls, emails, and other requests projecting a professional, memorable image
    • Make outbound calls to book, confirm, reschedule, and survey existing and potential customers
    • Maximize opportunities through dispatching processes and adhering to the company expectations and goals
    • Support for overflow from Customer Service Representatives
    Qualifications
    • Demonstrates Hero core values at a high level (T.R.U.E.)
    • Valid driver's license with clean driving and criminal record
    • High School Diploma or equivalent required
    • Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
    • Able to communicate professionally, clearly, and concisely with other team members, management, and customers
    • Flexibility to move between tasks based on business need and balance competing priorities
    • Must be highly detailed and demonstrate the ability to follow through
    • Highly motivated, flexible, and great attitude on life
    • Outgoing personality that blends well with a fast-paced, goal-driven environment
    • Ontime and prepared to work before the scheduled start time

    Do you have what it takes to be a Hero? Apply Today!

    Hero Home Services is an equal opportunity employer, including veterans.

  • Job Description

    Overview

    At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.

    A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to our field personnel and assure all customer commitments are met. Candidates who will thrive in this role enjoy helping others and being their team's go-to person. They are also great at having a sense of urgency, maintaining schedules, and giving every detail great attention.

    Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.

    Core Values
    • Team Before Self
    • Remarkably Great & Driven
    • Ultimate Professionalism
    • Excellent Communication
    Amazing Benefits Package
    • Competitive Compensation: $20 per hour starting wage
    • Bonus opportunities available
    • Full access to Peak Health fitness and recovery center
    • Employee discounts on services at cost pricing available
    Schedule
    • 8-hour shifts: Monday thru Friday
    • On call shifts on weekends, evenings, and some holidays
    • Hero's DSR Staff is present on some pre-determined holidays
    Essential Job Duties
    • Make sure the right technicians get to the right jobs on time, prepared, and informed
    • Answer incoming calls, emails, and other requests projecting a professional, memorable image
    • Make outbound calls to book, confirm, reschedule, and survey existing and potential customers
    • Maximize opportunities through dispatching processes and adhering to the company expectations and goals
    • Support for overflow from Customer Service Representatives
    Qualifications
    • Demonstrates Hero core values at a high level (T.R.U.E.)
    • Valid driver's license with clean driving and criminal record
    • High School Diploma or equivalent required
    • Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
    • Able to communicate professionally, clearly, and concisely with other team members, management, and customers
    • Flexibility to move between tasks based on business need and balance competing priorities
    • Must be highly detailed and demonstrate the ability to follow through
    • Highly motivated, flexible, and great attitude on life
    • Outgoing personality that blends well with a fast-paced, goal-driven environment
    • Ontime and prepared to work before the scheduled start time

    Do you have what it takes to be a Hero? Apply Today!

    Hero Home Services is an equal opportunity employer, including veterans.

  • ABOUT THE COMPANY

    • Government Careers
    • Government Careers

    Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country.

    Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

    Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

    Show more

MORE JOBS

  • Customs and Border Protection Officer

    • Bellingham, Washington
    • U.S. Customs and Border Protection
    • Jun 11, 2026
    • Full Time
    • Education and Training
    • Federal Government
  • Senior Army Instructor JROTC

    • Williamsburg, Virginia
    • Williamsburg-James City County Schools
    • Jun 11, 2026
    • Full Time
    • Federal Government
  • Customs and Border Protection Officer (CBPO) Entry Level New Hire Sign-On and Retention Incentives

    • Brighton, Michigan
    • U.S. Customs and Border Protection
    • Jun 11, 2026
    • Full Time
    • Education and Training
    • Federal Government
  • Customs and Border Protection Officer (CBPO) Entry Level New Hire Sign-On and Retention Incentives

    • Northport, New York
    • U.S. Customs and Border Protection
    • Jun 11, 2026
    • Full Time
    • Education and Training
    • Federal Government
  • Aircrew Rescue Swimmer & Navy Diver

    • Evansville, Indiana
    • U.S. Navy
    • Jun 11, 2026
    • Full Time
    • Federal Government
  • Customs and Border Protection Officer (CBPO) Entry Level New Hire Sign-On and Retention Incentives

    • Poteau, Oklahoma
    • U.S. Customs and Border Protection
    • Jun 11, 2026
    • Full Time
    • Education and Training
    • Federal Government
Show More
Apply Now Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.
Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.