Traffic Operations Specialist

Traffic Operations Coordinator

Under supervision, performs work in a structured environment to monitor and coordinate traffic operations. Works with State Troopers, Operational Communications, Arizona Department of Transportation (ADOT) personnel, and other public and highway safety entities to monitor and manage traffic conditions and assist with management of traffic incidents.

Essential Functions (not intended to be all inclusive):

• Monitor ADOT cameras to provide information updates to Operational Communications, Duty Office, State Troopers, and the chain-of-command.
• Coordinates emergency services and tow truck responses to minimize roadway and incident clearance times and reduce secondary incidents/collisions.
• Monitors the DPS computer aided dispatch (CAD) system to provide updates on incident locations, details, and activities.
• Provides instruction and coordination of Traffic Incident Management protocols and curricula.
• Use the appropriate information system to store and report information concerning critical performance measures related to incident response times, clearance times, time off highway, and secondary incidents/collisions.

Knowledge, Skills, and Abilities Required:

KNOWLEDGE OF:

1. police methods, practices, and procedures.

2. DPS rules and regulations.

3. Traffic Incident Management protocols and procedures.

4. general instruction, classroom management, adult learning, and authentic learning assessment.

SKILL IN:

1. the operation and use of the Department's current CAD system. and electronic incident/citation/reporting software.

2. the use of Microsoft Word, Excel, PowerPoint, and Teams.

3. coordinating complex traffic incident responses.

4. writing detailed reports and after-action reviews/briefs.

5. teaching/instructing public safety and/or highway safety courses/classes.

ABILITY TO:

1. effectively coordinate complex dynamic traffic incidents and collisions.

2. work in a multi-agency environment.

3. prepare clear, accurate, and grammatically correct written reports.

4. analyze situations or information and adopt quick, effective, and reasonable courses of action.

5. maintain composure and work effectively under highly stressful conditions.

6. treat persons with courtesy and respect while performing the Department's mission.

7. read and understand complex written information.

8. observe and recollect details.

9. work independently.

10. establish and maintain cooperative working relationships with those contacted in the course of work.

11. work any hours including weekends, holidays, rotating shifts, call-outs and overtime.

12. perform basic mathematic and statistical calculations.

13. communicate clearly and concisely, both orally and in writing.

14. operate a computer to input and retrieve information.

Minimum Qualifications:

Three years of law enforcement experience as an Arizona POST certified peace officer or a police communications dispatcher. Must have and maintain a valid Arizona driver license.

WORKING CONDITIONS: Office setting. Availability to work irregular hours and/or respond to emergency staffing call-outs on a 24-hour basis.

FLSA STATUS: NON-EXEMPT Must pass a background investigation.

Traffic Operations Coordinator

Under supervision, performs work in a structured environment to monitor and coordinate traffic operations. Works with State Troopers, Operational Communications, Arizona Department of Transportation (ADOT) personnel, and other public and highway safety entities to monitor and manage traffic conditions and assist with management of traffic incidents.

Essential Functions (not intended to be all inclusive):

• Monitor ADOT cameras to provide information updates to Operational Communications, Duty Office, State Troopers, and the chain-of-command.
• Coordinates emergency services and tow truck responses to minimize roadway and incident clearance times and reduce secondary incidents/collisions.
• Monitors the DPS computer aided dispatch (CAD) system to provide updates on incident locations, details, and activities.
• Provides instruction and coordination of Traffic Incident Management protocols and curricula.
• Use the appropriate information system to store and report information concerning critical performance measures related to incident response times, clearance times, time off highway, and secondary incidents/collisions.

Knowledge, Skills, and Abilities Required:

KNOWLEDGE OF:

1. police methods, practices, and procedures.

2. DPS rules and regulations.

3. Traffic Incident Management protocols and procedures.

4. general instruction, classroom management, adult learning, and authentic learning assessment.

SKILL IN:

1. the operation and use of the Department's current CAD system. and electronic incident/citation/reporting software.

2. the use of Microsoft Word, Excel, PowerPoint, and Teams.

3. coordinating complex traffic incident responses.

4. writing detailed reports and after-action reviews/briefs.

5. teaching/instructing public safety and/or highway safety courses/classes.

ABILITY TO:

1. effectively coordinate complex dynamic traffic incidents and collisions.

2. work in a multi-agency environment.

3. prepare clear, accurate, and grammatically correct written reports.

4. analyze situations or information and adopt quick, effective, and reasonable courses of action.

5. maintain composure and work effectively under highly stressful conditions.

6. treat persons with courtesy and respect while performing the Department's mission.

7. read and understand complex written information.

8. observe and recollect details.

9. work independently.

10. establish and maintain cooperative working relationships with those contacted in the course of work.

11. work any hours including weekends, holidays, rotating shifts, call-outs and overtime.

12. perform basic mathematic and statistical calculations.

13. communicate clearly and concisely, both orally and in writing.

14. operate a computer to input and retrieve information.

Minimum Qualifications:

Three years of law enforcement experience as an Arizona POST certified peace officer or a police communications dispatcher. Must have and maintain a valid Arizona driver license.

WORKING CONDITIONS: Office setting. Availability to work irregular hours and/or respond to emergency staffing call-outs on a 24-hour basis.

FLSA STATUS: NON-EXEMPT Must pass a background investigation.

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