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Summary
Description:
About OnDemand Restaurant Services
OnDemand Restaurant Services is a fast-growing commercial refrigeration, hot-side equipment, and preventative maintenance company serving restaurants, convenience stores, and food service operations throughout Oklahoma. We pride ourselves on exceptional customer service, rapid response times, and providing solutions that keep our customers operating efficiently.
Why Join OnDemand?
At OnDemand Restaurant Services, we believe our people are our greatest asset. We are building a culture of accountability, teamwork, customer service, and continuous improvement. If you are organized, motivated, and want to be part of a company that values your contributions, we want to hear from you.
Position Summary
The Dispatcher is the communication hub of our service operation. This position is responsible for scheduling and dispatching technicians, managing incoming service requests, maintaining customer communication via phone, email and service portals, and ensuring service calls are completed efficiently and accurately. The ideal candidate is highly organized, detail-oriented, thrives in a fast-paced environment, and enjoys helping customers.
Key Responsibilities
Dispatch & Scheduling
Schedule and dispatch service technicians based on skill set, location, and customer urgency.
Monitor technician schedules throughout the day and adjust as necessary.
Coordinate emergency service calls and after-hours requests.
Ensure maximum technician productivity and route efficiency.
Customer Service
Answer incoming customer calls professionally and courteously.
Gather accurate information regarding service needs.
Provide customers with arrival updates and service status information.
Resolve customer concerns and escalate issues when necessary.
Work Order Management
Create, update, and close work orders accurately.
Ensure all service calls contain complete customer information and equipment details.
Maintain accurate service records within company software.
Communication
Act as the primary communication point between customers, technicians, managers, and vendors.
Coordinate parts availability with the Parts Department.
Communicate scheduling changes promptly to all affected parties.
Support departmental managers with daily operational needs.
Administrative Duties
Maintain customer databases and service records.
Assist with invoicing support and documentation.
Generate dispatch and productivity reports as requested.
Support accounts receivable follow-up when necessary.
Requirements:Qualifications
High School Diploma or equivalent required.
Previous dispatching, scheduling, customer service, or service-industry experience preferred.
Experience in HVAC, refrigeration, plumbing, electrical, or commercial service industries is a plus.
Strong computer skills and proficiency with Microsoft Office.
Experience with dispatching or field service software preferred.
Excellent verbal and written communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Required Skills
Strong organizational abilities
Excellent phone etiquette
Attention to detail
Problem-solving mindset
Ability to remain calm under pressure
Team-oriented attitude
Time management skills
Customer-focused approach
What We Offer
Competitive pay
Paid time off
401K w match opportunities
Medical Insurance Option
Holiday Pay
Opportunities for advancement
Professional development and training
Supportive team environment
Growing company with long-term career opportunities
Compensation details: 19-22 Hourly Wage
PIcd586c8ce4d0-26289-40770151
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Job Description
Description:
About OnDemand Restaurant Services
OnDemand Restaurant Services is a fast-growing commercial refrigeration, hot-side equipment, and preventative maintenance company serving restaurants, convenience stores, and food service operations throughout Oklahoma. We pride ourselves on exceptional customer service, rapid response times, and providing solutions that keep our customers operating efficiently.
Why Join OnDemand?
At OnDemand Restaurant Services, we believe our people are our greatest asset. We are building a culture of accountability, teamwork, customer service, and continuous improvement. If you are organized, motivated, and want to be part of a company that values your contributions, we want to hear from you.
Position Summary
The Dispatcher is the communication hub of our service operation. This position is responsible for scheduling and dispatching technicians, managing incoming service requests, maintaining customer communication via phone, email and service portals, and ensuring service calls are completed efficiently and accurately. The ideal candidate is highly organized, detail-oriented, thrives in a fast-paced environment, and enjoys helping customers.
Key Responsibilities
Dispatch & Scheduling
Schedule and dispatch service technicians based on skill set, location, and customer urgency.
Monitor technician schedules throughout the day and adjust as necessary.
Coordinate emergency service calls and after-hours requests.
Ensure maximum technician productivity and route efficiency.
Customer Service
Answer incoming customer calls professionally and courteously.
Gather accurate information regarding service needs.
Provide customers with arrival updates and service status information.
Resolve customer concerns and escalate issues when necessary.
Work Order Management
Create, update, and close work orders accurately.
Ensure all service calls contain complete customer information and equipment details.
Maintain accurate service records within company software.
Communication
Act as the primary communication point between customers, technicians, managers, and vendors.
Coordinate parts availability with the Parts Department.
Communicate scheduling changes promptly to all affected parties.
Support departmental managers with daily operational needs.
Administrative Duties
Maintain customer databases and service records.
Assist with invoicing support and documentation.
Generate dispatch and productivity reports as requested.
Support accounts receivable follow-up when necessary.
Requirements:Qualifications
High School Diploma or equivalent required.
Previous dispatching, scheduling, customer service, or service-industry experience preferred.
Experience in HVAC, refrigeration, plumbing, electrical, or commercial service industries is a plus.
Strong computer skills and proficiency with Microsoft Office.
Experience with dispatching or field service software preferred.
Excellent verbal and written communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Required Skills
Strong organizational abilities
Excellent phone etiquette
Attention to detail
Problem-solving mindset
Ability to remain calm under pressure
Team-oriented attitude
Time management skills
Customer-focused approach
What We Offer
Competitive pay
Paid time off
401K w match opportunities
Medical Insurance Option
Holiday Pay
Opportunities for advancement
Professional development and training
Supportive team environment
Growing company with long-term career opportunities
Compensation details: 19-22 Hourly Wage
PIcd586c8ce4d0-26289-40770151
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ABOUT THE COMPANY
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