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Summary
Join a team that values craftsmanship, growth, and doing the job right the first time.
At George Brazil, we don't just install HVAC systems-we deliver comfort, efficiency, and reliability to every customer we serve. We're looking for an experienced Customer Service Representative/Dispatcher who takes pride in their work and wants to grow with a high-performing team.
What You'll Do
Call Dispatch & Coordination- Dispatch service calls to technicians or field staff based on availability, urgency, and skill set
- Monitor call queues and job status to ensure timely completion
- Update scheduling systems and track dispatched calls for accuracy and follow-up
- Make outbound calls to confirm appointments, follow up on service requests, and provide updates
- Contact customers regarding missed calls, service delays, or rescheduling needs
- Conduct courtesy calls, satisfaction checks, or reminder calls as required
- Provide professional, courteous, and solution-oriented customer support
- Accurately document customer interactions, notes, and outcomes in CRM or dispatch systems
- Resolve basic customer concerns and escalate complex issues when necessary
- Maintain accurate customer records, schedules, and service logs
- Communicate effectively with internal teams to ensure service expectations are met
- Support reporting, call tracking, and performance metrics as assigned
- High School Diploma, or equivalent.
- HVAC industry experience preferred
- Beginner Microsoft Word & Excel skills required
- Possess a strong knowledge of HVAC terms, operation, application and installation
- Competitive pay based on experience
- Free Medical, dental, and vision benefits
- Paid time off and 2 Floating Holidays, plus sick time
- Ongoing training and career advancement opportunities
- A supportive team culture that values your contributions
Why George Brazil?
We're committed to building a team of professionals who care about quality, customer experience, and continuous improvement. If you're looking for a place where your skills are respected and your career can grow, George Brazil is the place for you. -
Job Description
Join a team that values craftsmanship, growth, and doing the job right the first time.
At George Brazil, we don't just install HVAC systems-we deliver comfort, efficiency, and reliability to every customer we serve. We're looking for an experienced Customer Service Representative/Dispatcher who takes pride in their work and wants to grow with a high-performing team.
What You'll Do
Call Dispatch & Coordination- Dispatch service calls to technicians or field staff based on availability, urgency, and skill set
- Monitor call queues and job status to ensure timely completion
- Update scheduling systems and track dispatched calls for accuracy and follow-up
- Make outbound calls to confirm appointments, follow up on service requests, and provide updates
- Contact customers regarding missed calls, service delays, or rescheduling needs
- Conduct courtesy calls, satisfaction checks, or reminder calls as required
- Provide professional, courteous, and solution-oriented customer support
- Accurately document customer interactions, notes, and outcomes in CRM or dispatch systems
- Resolve basic customer concerns and escalate complex issues when necessary
- Maintain accurate customer records, schedules, and service logs
- Communicate effectively with internal teams to ensure service expectations are met
- Support reporting, call tracking, and performance metrics as assigned
- High School Diploma, or equivalent.
- HVAC industry experience preferred
- Beginner Microsoft Word & Excel skills required
- Possess a strong knowledge of HVAC terms, operation, application and installation
- Competitive pay based on experience
- Free Medical, dental, and vision benefits
- Paid time off and 2 Floating Holidays, plus sick time
- Ongoing training and career advancement opportunities
- A supportive team culture that values your contributions
Why George Brazil?
We're committed to building a team of professionals who care about quality, customer experience, and continuous improvement. If you're looking for a place where your skills are respected and your career can grow, George Brazil is the place for you. -
ABOUT THE COMPANY
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