Fleet Dispatcher

Fleet Dispatcher

As a Dispatcher, you'll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You'll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.

Qualifications:

• Excellent written and verbal communication
• Call center environment experience, Past experience dispatching calls
• Work in a fast-paced environment
• Willingness and ability to work irregular hours, weekends and/or holidays.

Benefits & Perks:

• Hourly Wage + Bonus
• Career Advancement
• Health Insurance; Dental/Vision
• 2 Weeks paid vacation Vacation
• Holiday Pay
• Expense Reimbursement

Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Midas is a family-owned Automotive repair & tire retailer. We also provide roadside assistance throughout the Metro Detroit Area. Our mission is to provide quality service while delivering a unique customer experience and exceeding expectations. We are one of the fastest growing companies in the area, and have extensive career opportunities. Come join our family and will help develop your career path.

Fleet Dispatcher

As a Dispatcher, you'll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You'll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.

Qualifications:

• Excellent written and verbal communication
• Call center environment experience, Past experience dispatching calls
• Work in a fast-paced environment
• Willingness and ability to work irregular hours, weekends and/or holidays.

Benefits & Perks:

• Hourly Wage + Bonus
• Career Advancement
• Health Insurance; Dental/Vision
• 2 Weeks paid vacation Vacation
• Holiday Pay
• Expense Reimbursement

Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Midas is a family-owned Automotive repair & tire retailer. We also provide roadside assistance throughout the Metro Detroit Area. Our mission is to provide quality service while delivering a unique customer experience and exceeding expectations. We are one of the fastest growing companies in the area, and have extensive career opportunities. Come join our family and will help develop your career path.

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