Dispatcher

OTHER POSITIONS

AMS Industries, Inc. is a MEP+™ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 1,000 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer.

Located in our beautiful Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Dispatcher must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.

Responsibilities:

• Dispatch HVAC/R technicians to service appointments.
• Engage technicians to ensure performance is optimized.
• Lead and motivate the technicians to achieve goals.
• Schedule customer appointments and ensure arrival within scheduled windows.
• Create and forecast a schedule to ensure we meet all customer needs.
• Daily Invoicing and cross-train job duties with fellow employees.
• Work accounts receivable to help obtaining payments.
• Procurement assistance with service related jobs.
• Performs general administrative and clerical functions such as copying, printing, scanning, filing, and faxing.

• • • High School diploma or GED.
    • Excellent written and verbal communication skills.
    • Exceptional organization and leadership skills.
    • Experience in data entry (3-5 years).
    • Proficiency with Microsoft Office Suite (Excel, Word).
    • Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.
    • Ability to work under pressure and in a high paced work environment.

• • $41,000 - $49,000 annually

OTHER POSITIONS

AMS Industries, Inc. is a MEP+™ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 1,000 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer.

Located in our beautiful Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Dispatcher must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.

Responsibilities:

• Dispatch HVAC/R technicians to service appointments.
• Engage technicians to ensure performance is optimized.
• Lead and motivate the technicians to achieve goals.
• Schedule customer appointments and ensure arrival within scheduled windows.
• Create and forecast a schedule to ensure we meet all customer needs.
• Daily Invoicing and cross-train job duties with fellow employees.
• Work accounts receivable to help obtaining payments.
• Procurement assistance with service related jobs.
• Performs general administrative and clerical functions such as copying, printing, scanning, filing, and faxing.

• • • High School diploma or GED.
    • Excellent written and verbal communication skills.
    • Exceptional organization and leadership skills.
    • Experience in data entry (3-5 years).
    • Proficiency with Microsoft Office Suite (Excel, Word).
    • Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.
    • Ability to work under pressure and in a high paced work environment.

• • $41,000 - $49,000 annually

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