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Summary
Account Specialist
Location: Wichita, KS
Pay: $48,000 - $52,000 annually
GracoRoberts is hiring an Account Specialist to support customers throughout the order-to-delivery process. This role is ideal for someone who is detail-oriented, customer-focused, and enjoys working cross-functionally to ensure accuracy, quality, and on-time service.
What You'll Do:- Enter customer orders, quotes, design projects, and sample requests into the ERP system with a high level of accuracy
- Communicate pricing, order confirmations, status updates, and respond to customer inquiries via phone and email
- Partner with Purchasing, Quality, Technical Account Managers, and Accounting to support customer requirements and resolve issues
- Monitor customer portals, maintain customer profiles, and ensure quality clauses and documentation are captured correctly
- Run reports, perform order quality checks, assist with nonconformance documentation, and support timely fulfillment
- Strong attention to detail and customer service skills
- Ability to manage multiple requests in a fast-paced environment
- Professional communication skills (written and verbal)
- Experience with ERP systems and customer service preferred
- Competitive pay ($48,000-$52,000)
- Stable, growing company with strong values
- Collaborative team environment
- Opportunity to build long-term customer relationships
Work Authorization/Security Clearance Requirements/Equal Opportunity Employer
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.
DURING THE APPLICATION PROCESS YOU WILL BE ASKED SEVERAL VOLUNTARY QUESTIONS RELATING TO THIs:- Protected Veteran Definitions
- Disabled Veteran - one of the following:
o a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for
the receipt of military retired pay would be entitled to compensation) under laws administered by the
Secretary of Veterans Affairs; or
o a person who was discharged or released from active duty because of a service-connected disability. - Recently Separated Veteran - any veteran during the three-year period beginning on the date of such veteran's
discharge or release from active duty in the U.S. military, ground, naval, or air service. - Active Duty Wartime or Campaign Badge Veteran - a veteran who served on active duty in the U.S. military,
ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been
authorized under the laws administered by the Department of Defense. - Armed forces service medal veteran - a veteran who, while serving on active duty in the U.S. military, ground,
naval or air service, participated in a United States military operation for which an Armed Forces service medal
was awarded pursuant to Executive Order 12985.
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Job Description
Account Specialist
Location: Wichita, KS
Pay: $48,000 - $52,000 annually
GracoRoberts is hiring an Account Specialist to support customers throughout the order-to-delivery process. This role is ideal for someone who is detail-oriented, customer-focused, and enjoys working cross-functionally to ensure accuracy, quality, and on-time service.
What You'll Do:- Enter customer orders, quotes, design projects, and sample requests into the ERP system with a high level of accuracy
- Communicate pricing, order confirmations, status updates, and respond to customer inquiries via phone and email
- Partner with Purchasing, Quality, Technical Account Managers, and Accounting to support customer requirements and resolve issues
- Monitor customer portals, maintain customer profiles, and ensure quality clauses and documentation are captured correctly
- Run reports, perform order quality checks, assist with nonconformance documentation, and support timely fulfillment
- Strong attention to detail and customer service skills
- Ability to manage multiple requests in a fast-paced environment
- Professional communication skills (written and verbal)
- Experience with ERP systems and customer service preferred
- Competitive pay ($48,000-$52,000)
- Stable, growing company with strong values
- Collaborative team environment
- Opportunity to build long-term customer relationships
Work Authorization/Security Clearance Requirements/Equal Opportunity Employer
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.
DURING THE APPLICATION PROCESS YOU WILL BE ASKED SEVERAL VOLUNTARY QUESTIONS RELATING TO THIs:- Protected Veteran Definitions
- Disabled Veteran - one of the following:
o a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for
the receipt of military retired pay would be entitled to compensation) under laws administered by the
Secretary of Veterans Affairs; or
o a person who was discharged or released from active duty because of a service-connected disability. - Recently Separated Veteran - any veteran during the three-year period beginning on the date of such veteran's
discharge or release from active duty in the U.S. military, ground, naval, or air service. - Active Duty Wartime or Campaign Badge Veteran - a veteran who served on active duty in the U.S. military,
ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been
authorized under the laws administered by the Department of Defense. - Armed forces service medal veteran - a veteran who, while serving on active duty in the U.S. military, ground,
naval or air service, participated in a United States military operation for which an Armed Forces service medal
was awarded pursuant to Executive Order 12985.
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ABOUT THE COMPANY
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