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Summary
Dispatcher
Key tasks and responsibilities:
- Handle customer service emails, rate emails, and answer/make phone calls.
- Review daily domestic reports for shipment status and notify customers accordingly.
- Maintain all communication via email alias.
- Must always maintain professionalism with both team and customers.
- Communicate with LTL carriers terminals and dedicated CSD teams for any pickups and/or delivery issues.
- Ensure all shipments are properly billed.
- Assist with or handle OS&D and coordinate to file claims following the SOP provided by the manager/supervisor.
- Validate and process new orders received in TMS within minutes.
- Monitor dispatched orders and communicate with customers about any pickups and/or delivery issues.
- Other duties as the department develops.
Qualifications:
- Minimum 2 years of experience scheduling LTL trucking pick-ups and deliveries, dispatch, customer service, and rate quotations.
- Strong verbal and written communication skills.
- Candidate must be detail-oriented and enjoy a fast-paced, multi-tasking, customer service-minded environment.
- Working hours will be 8:30 am- 5 pm, M-F unless otherwise agreed.
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Job Description
Dispatcher
Key tasks and responsibilities:
- Handle customer service emails, rate emails, and answer/make phone calls.
- Review daily domestic reports for shipment status and notify customers accordingly.
- Maintain all communication via email alias.
- Must always maintain professionalism with both team and customers.
- Communicate with LTL carriers terminals and dedicated CSD teams for any pickups and/or delivery issues.
- Ensure all shipments are properly billed.
- Assist with or handle OS&D and coordinate to file claims following the SOP provided by the manager/supervisor.
- Validate and process new orders received in TMS within minutes.
- Monitor dispatched orders and communicate with customers about any pickups and/or delivery issues.
- Other duties as the department develops.
Qualifications:
- Minimum 2 years of experience scheduling LTL trucking pick-ups and deliveries, dispatch, customer service, and rate quotations.
- Strong verbal and written communication skills.
- Candidate must be detail-oriented and enjoy a fast-paced, multi-tasking, customer service-minded environment.
- Working hours will be 8:30 am- 5 pm, M-F unless otherwise agreed.
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ABOUT THE COMPANY
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