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Summary
Dispatcher
VENU+ Corporate Office - Orlando, FL 32809
Overview
Position Type Full Time Job Shift Any/Variable Education Level High School Travel Percentage None Category Admin - Clerical
Description
At VENU+, work feels like play — but with purpose. As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world's top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. If you're seeking a career that's dynamic, rewarding, and full of opportunity, you'll find it at VENU+. At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally: Benefits Available to Qualifying Full-Time and Part-Time Employees: Flexible Time Off – Paid time off that grows with tenure, along with paid holidays. Health & Wellness Coverage – Comprehensive medical, dental, and vision plans. Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options And more!! Grow your career with great benefits—and even better people!
Responsibilities
A Dispatcher plays an essential role in scheduling drivers to pick up and deliver equipment to our customers or vendors. Dispatchers are typically in charge of supervising the drivers' routes and the field units' status to ensure the drivers' schedule is efficient and productive. Dispatchers are responsible for managing and reroute drivers for the purpose of last-minute orders, expedited orders, or customer-requested equipment swaps. The dispatchers should have experience working with people under time-sensitive and urgent conditions.
- Efficiently dispatch personnel and resources to various locations according to the established schedule
- Monitor and track the progress of assignments and provide updates to the appropriate parties
- Coordinate with drivers and field personnel to ensure timely delivery of goods and services
- Receive and process incoming requests for assistance or services and prioritize them based on urgency
- Maintain accurate records of all dispatch activities, including assignments, completion times, and any issues encountered
- Communicate effectively with internal teams, customers, and external stakeholders to ensure all requirements are met
- Remain informed of any changes or updates that could potentially impact the dispatch operations
Qualifications
Requirements
- High school diploma or equivalent
- Attention to detail and ability to multitask
- Strong communication and interpersonal abilities
- Proficiency in using scheduling software and tools
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Ability to remain calm under pressure and handle emergencies
- Flexibility to work evenings, weekends, and holidays as needed
- Proven experience in a similar role, preferably in the entertainment industry
- Knowledge of the entertainment industry and understanding of local routes and driver needs
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Job Description
Dispatcher
VENU+ Corporate Office - Orlando, FL 32809
Overview
Position Type Full Time Job Shift Any/Variable Education Level High School Travel Percentage None Category Admin - Clerical
Description
At VENU+, work feels like play — but with purpose. As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world's top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. If you're seeking a career that's dynamic, rewarding, and full of opportunity, you'll find it at VENU+. At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally: Benefits Available to Qualifying Full-Time and Part-Time Employees: Flexible Time Off – Paid time off that grows with tenure, along with paid holidays. Health & Wellness Coverage – Comprehensive medical, dental, and vision plans. Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options And more!! Grow your career with great benefits—and even better people!
Responsibilities
A Dispatcher plays an essential role in scheduling drivers to pick up and deliver equipment to our customers or vendors. Dispatchers are typically in charge of supervising the drivers' routes and the field units' status to ensure the drivers' schedule is efficient and productive. Dispatchers are responsible for managing and reroute drivers for the purpose of last-minute orders, expedited orders, or customer-requested equipment swaps. The dispatchers should have experience working with people under time-sensitive and urgent conditions.
- Efficiently dispatch personnel and resources to various locations according to the established schedule
- Monitor and track the progress of assignments and provide updates to the appropriate parties
- Coordinate with drivers and field personnel to ensure timely delivery of goods and services
- Receive and process incoming requests for assistance or services and prioritize them based on urgency
- Maintain accurate records of all dispatch activities, including assignments, completion times, and any issues encountered
- Communicate effectively with internal teams, customers, and external stakeholders to ensure all requirements are met
- Remain informed of any changes or updates that could potentially impact the dispatch operations
Qualifications
Requirements
- High school diploma or equivalent
- Attention to detail and ability to multitask
- Strong communication and interpersonal abilities
- Proficiency in using scheduling software and tools
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Ability to remain calm under pressure and handle emergencies
- Flexibility to work evenings, weekends, and holidays as needed
- Proven experience in a similar role, preferably in the entertainment industry
- Knowledge of the entertainment industry and understanding of local routes and driver needs
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ABOUT THE COMPANY
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