Government Careers

  • Dispatcher

  • Benjamin Franklin Plumbing
  • Temple, Texas 76508 United States View Map
Join the Benjamin Franklin Plumbing Team!

Plumbing Careers at Benjamin Franklin Plumbing Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

Job Summary

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Job Duties
  • Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
  • Makes every effort to compress call scheduling to effectively maximize productivity and revenue
  • Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
  • Re-schedules appointment times at client's convenience as necessary
  • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
  • Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the "Right" Plumber is sent to the "Right" appointment
  • Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
  • Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
  • Enters equipment type and age information for systems into SuccessWare
Minimum Requirements
  • High school diploma or equivalent required
  • Must have good computer software skills
  • Prior customer service experience preferred

Compensation: $20.00 per hour

Benefits
  • 401(k)
  • Bonus based on performance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Why Join Us

  1. Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

  2. Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

  3. Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

Join the Benjamin Franklin Plumbing Team!

Plumbing Careers at Benjamin Franklin Plumbing Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

Job Summary

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Job Duties
  • Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
  • Makes every effort to compress call scheduling to effectively maximize productivity and revenue
  • Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
  • Re-schedules appointment times at client's convenience as necessary
  • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
  • Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the "Right" Plumber is sent to the "Right" appointment
  • Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
  • Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
  • Enters equipment type and age information for systems into SuccessWare
Minimum Requirements
  • High school diploma or equivalent required
  • Must have good computer software skills
  • Prior customer service experience preferred

Compensation: $20.00 per hour

Benefits
  • 401(k)
  • Bonus based on performance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Why Join Us

  1. Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

  2. Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

  3. Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

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