Security Access Control and Alarm Technician

The WorkSupport day‑to‑day operation of corporate access‑control and security hardware, including Istar panels, NVRs, cameras, and alarm panels.Perform hardware firmware updates and execute software updates such as critical patches, service packs, and version upgrades.Coordinate with IT teams to maintain system functionality during planned and unplanned network outages or infrastructure changes.Manage installation projects for security systems, ensuring work aligns with organizational best practices and established standards.Review, track, and resolve ServiceNow incident tickets related to hardware or system issues.Work closely with security vendors to schedule service calls, coordinate repairs, and manage procurement activities.Provide recommendations on operational procedures and evaluate emerging technologies that may enhance security operations.Support new office build‑outs by assisting with programming and configuration of access‑control and security systems.Maintain and manage passwords for non‑Windows‑authenticated devices such as Istar panels, NVRs, and cameras.Be available after hours to assist with urgent hardware or system issues as needed.Travel up to 40% of the time to support installations, maintenance activities, or regional operational needs.What you need3-5 years Access Control System and Intrusion Detection System experience3+ years' experience working with Software House CCure 9000, American Dynamics, and DMP systemsHands‑on experience updating firmware and software for panels, NVRs, cameras, and related hardwareDemonstrated ability to troubleshoot security systems across complex network environmentsExperience using ServiceNow (or equivalent ITSM platform) to manage incident ticketsAbility to work independently in a remote environment and meet deadlines without supervisionAbility to support early‑morning, after‑hours, and on‑call operational needsAbility to travel up to 40% domesticallyEligibility to obtain a Secret security clearanceBonus if you haveCollege Degree preferredExperience with ServiceNow ticketing systemExperience with AFS Best Practices for installationsExperience with Victor hardwareExperience with managing and documenting network needs for security installationsExperience with procurement processes for security hardwareExperience with AFS Information Security protocolExperience with large‑scale corporate security environmentsCompensation & BenefitsAs required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. ( We accept applications on an on‑going basis and there is no fixed deadline to apply.The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:$78,600—$160,200 USDEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. ( Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.Requesting An AccommodationAccenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here ( for additional important information.#J-18808-Ljbffr

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