Lead Surveillance Agent

Introduction…OverviewWe're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.ResponsibilitiesDeliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests' problems. Use the guest's name when appropriate. Thank the guest and invite him or her back.).Observes and reports any and all gaming violations and/or thefts of L'auberge's property.Assist Supervisor in training, developing, monitoring and leading personnel in such a manner to maintain a positive employee relations culture.Motivate and supervise staff in Supervisor's absence in order to ensure employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.Operates monitor room equipment, including basic computer functions; monitors slot equipment of SIS System to provide security for company assets and funds.Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.Participate in any court actions relating to gaming violations at L'auberge in order to represent facts as obtained by department.Learns and uses various card count systems.Learns all games in use at L'auberge and all procedures and cheating indicators of such gameRequirementsMust be at least 21 years of ageMust be able to obtain and maintain a valid gaming licenseAbility to prioritize and multi-task to effectively supervise operators in the absence of the Supervisor.Ability to observe and direct actions of agents in the absence of the Supervisor.These skills are typically acquired through a high school education or equivalent and two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.#J-18808-Ljbffr

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