Environmental Protection Dispatcher

ScheduleSecond Shift: Thursday through Monday, 3:00 pm – 11:00 pmSecond Shift: Monday, Tuesday, and Wednesday, 3:30 pm – 11:30 pmThird Shift (Weekends): Friday 11:30 pm – Saturday 7:30 amThird Shift (Weekends): Saturday 11:30 pm – Sunday 7:30 amPosition HighlightsCalm individuals in crisisMake split‑second decisionsGather and relay information clearly, accurately, and rapidly in urgent situationsMulti‑task across phone, radio, and computer systems under stressMaintain composure in emergency scenariosBuild and maintain cooperative working relationshipsCommunicate clearly in spoken and written EnglishHear and discern multiple types of audible signals simultaneouslyUse computers, type efficiently, and navigate technology comfortablyPurpose of the Job ClassThe class is accountable for providing a communication link between the units and/or divisions of the Department of Energy and Environmental Protection (DEEP), other public safety agencies, and the public.Examples of DutiesOperates radio communication equipment and receives and dispatches radio messages on an assigned shift;Provides a communications link for personnel in the field or agency headquarters;Relays information and requests for assistance to appropriate jurisdictions;Operates computer equipment;Operates voter system to determine radio transmission capability;Advises other agencies on incidents of special concern;Dispatches emergency response teams of the agency;Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC), and Connecticut On-­Line Law Enforcement Communications Teleprocessing (COLLECT) systems;Maintains initial incident report;Maintains written records and logs of shift activity;Interprets and relays information to field personnel;Contacts and may coordinate with agency units and/or agencies such as Federal Aviation Administration, Coast Guard, State Police and local public safety agencies;Interprets and applies state statutes and regulations pertaining to environmental protection issues;Independently responds to calls from the general public;Provides general information or referrals to the general public;Determines and evaluates whether emergency or non-­emergency situations exist, prioritizes and takes appropriate action;May prepare reports;Performs related duties as required.Knowledge, Skills, and AbilitiesKnowledge of state and federal laws, statutes, regulations and procedural guidelines relating to conservation enforcement, radio communications equipment, and related terminology.Skills: interpersonal skills; computer keyboarding skills.Abilities include: listening and communicating calmly, effectively and courteously with the public and emergency personnel in both emergency and non‑emergency situations; speaking proper English and enunciating clearly; functioning and reacting calmly, effectively, and efficiently under stress; determining priorities among multiple issues and analyzing problems to take appropriate action; exercising discretion in handling confidential information; following oral and written instructions; maintaining manual and electronic records.Minimum QualificationsOne (1) year of experience in dispatching and operation of communication equipment.Preferred QualificationsExperience with computer assisted dispatch (CAD), National Crime Information Center (NCIC), and CT On-­Line Law Enforcement Communications Teleprocessing (COLLECT) systemsExperience interpreting and applying conservation enforcement state and federal laws, statutes, regulations, and procedural guidelinesExperience managing competing deadlines and adapting to changing priorities in a work environmentExperience extracting information from individuals during emergency response communicationsExperience making independent decisions while evaluating emergency and non‑emergency response situationsSpecial RequirementsIncumbents must have and maintain certification as a Telecommunicator.Incumbents must receive certification in National Crime Information Center (NCIC) and Connecticut On‑Line Law Enforcement Teleprocessing (COLLECT) systems within three (3) months of appointment.Incumbents may be required to work a schedule that includes weekends, evenings, and holidays.Character RequirementsIn addition to the checking of references and facts stated in the application, a thorough background investigation of each candidate may be performed before certification for permanent appointment.Physical RequirementsA physical examination may be required. Applicants must possess normal hearing and vision.Working ConditionsIncumbents may be required to work in tiring positions for long periods of time.ConclusionThe State of Connecticut is an equal‑opportunity/affirmative action employer and strongly encourages applications of women, minorities, and persons with disabilities.#J-18808-Ljbffr

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