Deputy I

Deputy I

Location: Treasurer's Office 55 West Church Street Martinsville, VA 24112 Starting Salary: $34,000 annually

Position Summary

The Treasurer's Office is seeking a dependable and detail-oriented individual for a fast-paced, front-line customer service position. This role requires strong communication skills, cash handling experience, computer proficiency, and the ability to multitask efficiently in a high-traffic office environment. The successful candidate will provide excellent customer service while processing payments, maintaining accurate records, and supporting daily office operations.

Essential Duties and Responsibilities

• Accept and process payments for utilities, taxes, and miscellaneous bills using automated accounting systems.
• Provide professional and courteous customer service by assisting citizens with questions regarding payments, billing, due dates, and account information.
• Accurately handle cash, checks, and credit card transactions while maintaining balanced cash drawers and preparing daily deposits.
• Prepare daily cash receipt reports and assist with additional financial and administrative reports as requested.
• Maintain and organize records, receipts, invoices, bills, and related documentation.
• Answer, screen, route, and document incoming telephone calls and office inquiries.
• Operate standard office equipment including computers, calculators, copiers, fax machines, printers, shredders, and mailing equipment.
• Utilize Microsoft Excel and other computer programs to maintain records, track data, and prepare reports.
• Assist with preparing and distributing bills, notices, and correspondence.
• Receive and organize office supplies and department equipment orders.

Minimum Qualifications

• High school diploma or equivalent required.
• Previous experience in:
  • Customer service
  • Cash handling and money management
  • Data entry and office support
• Experience using Microsoft Excel and other basic computer applications preferred.
• Strong communication and interpersonal skills.

Knowledge, Skills, and Abilities

• Excellent customer service skills with the ability to communicate professionally and effectively with the public in person and over the phone.
• Ability to accurately handle money, count cash, make change, and balance cash drawers.
• Strong organizational skills and attention to detail in maintaining records and processing financial transactions.
• Proficiency in Microsoft Excel, data entry, and basic office software applications.
• Ability to follow written and verbal instructions and complete both routine and complex administrative tasks.
• Knowledge of basic math, spelling, grammar, and punctuation.
• Ability to work efficiently in a busy office environment while managing multiple responsibilities.

Working Conditions & Physical Requirements

• May require extended periods of standing, concentration, typing, and repetitive motion.
• Must be able to lift up to 20 pounds, including files and office supplies.
• Occasional travel for training or meetings may be required.

Position open until filled.

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