Scheduling Dispatcher

Our Opening and Your Responsibilities

We're seeking a Scheduling Analyst - Dispatcher to join our Columbus-based team. In this role, you'll be responsible for organizing and optimizing the daily schedules of our Field Service Technicians to ensure outstanding customer service and efficient operations. You'll help fulfill service level agreements, drive technician productivity, and support the company's overall revenue and efficiency goals.

What You'll Do

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.

• Associate's degree, preferably in Business, Communications, or a related field.
• Minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing environment; or at least five years of equivalent work experience in lieu of a degree.
• Experience in a field service or small business environment (or similar industry) is a plus.
• SAP knowledge and experience working within business systems are preferred.

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Gym discount program if you elect our Aetna medical coverage
• Tuition reimbursement
• And, all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

• We help feed the world. We impact how food is produced, packaged and made safe.
• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
• Mettler Toledo products are critical to the production and consistent quality of every kind of consumer product.
• No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

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