BizCare Program Specialist (NHS Senior Program Specialist)

Full-time position available with the Neighborhoods and Community Services Department - BizCare Division
Location: 414 E 12th St
Pay Starting at: $5,276 per month
Schedule: Monday-Friday 8:00a.m.-5:00p.m.
Application Deadline: July 28, 2026

About Us

About the Neighborhoods & Community Services Department

The Neighborhood Services Department works to support safe, vibrant, and thriving communities across the city. The department focuses on protecting residential properties, addressing nuisance concerns, and improving quality of life through a proactive, community-centered approach. By partnering with neighborhood and community leaders, the team uses data-driven strategies to identify issues, coordinate solutions, and connect residents with city and community resources.

In addition to these core efforts, the department serves as a key service hub for residents and businesses. It provides direct customer support through the 311 Call Center, ensuring residents can easily access information and request City Services. The department also supports economic vitality through small business assistance offered by the BizCare Division, while promoting public safety and compliance through Animal Services enforcement provided by the Animal Services Division and alcohol licensing managed by the Regulated Industries Division. Oversight of short-term rental licensing further helps maintain neighborhood stability, and dedicated illegal dumping enforcement and cleanup efforts enhance cleanliness and livability.

The Office of Environmental Quality drives the city's sustainability policies and ensures that municipal operations comply with local, state, and federal environmental laws. It plays a crucial role in reducing the city's carbon footprint and advancing climate action planning.

Emphasizing collaboration, engagement, and prevention, the department brings together community support, regulatory services, environmental stewardship, and responsive customer service to strengthen neighborhoods and enhance overall community well-being.

Click here for more about this department

Responsibilities

What You'll Do:

• Meets with members of the general public interested in starting, operating and expanding a business in Kansas City including specific courses of action for Procurement, Certification, etc.
• Provides guidance and assistance for businesses in understanding and navigating the City's regulatory licensing, permitting and approval processes.
• Monitors technical assistance (interactions), conducts surveys, analyzes trends, and communicates services provided by BizCare and makes reports of practical solutions.
• Prepares and maintains various virtual business resource guides to ensure that content is current and organized for efficient/effective use by the public.
• Identifies, proposes and implements initiatives to remove barriers to entry and systemic issues that impede a business's ability to start and grow.
• Processes and issues zoning clearance requests for small businesses seeking a KCMO business license; maintains regular contact with City Planning & Development Department
• Cross-trains and networks with other City, State and Federal departments to understand their charges and processes that impact small businesses.
• Assists in advising City departments and officials through statistical reports about small business activities, along with performance metrics of office initiatives.
• Assists with marketing of services and initiatives through event participation locally & nationally.
• Networks with various business associations and entrepreneurial support organizations to remain up to date on services provided and barriers to business development support.
• Prepares and/or presents informational material of KC BizCare service and initiatives to the public and city officials.
• Organize efforts among City Councilmembers, respective City Departments, and the general public for implementing policy initiatives.
• Assist in monitoring, researching, tracking, and responding to local, state, and federal policy developments and issues, including legislative and regulatory issues.
• Support government affairs and outreach to government officials as directed.
• Draft fact sheets and other collateral related to policy priorities.
• Assist in development of legislative agendas and policy platform updates.
• Plan, coordinate, and execute reporting meetings and programs.
• Develop policy-related updates relevant to small businesses and City departments shared via newsletter, social media, and/or website.
• Analyze and evaluate small business municipal challenges and evaluate the feasibility of potential policy solutions

Qualifications

REQUIRES

• Accredited Bachelor's degree and
• five (5) years of related professional experience of a progressively responsible nature in housing and community development, neighborhood preservation or neighborhood services OR;
• Accredited Master's degree and three (3) years of related professional experience in housing and community development, neighborhood preservation or neighborhood services; OR
• An equivalent combination of qualifying education and experience
• Ability to pass a background check as prescribed by the City

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

City of Kansas City

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