Security Dispatch Specialist - GSOC

GardaWorld Security Services is Now Hiring a GSOC Dispatch Specialist!Ready to suit up as a GSOC Dispatch Specialist?This position has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. Selectee must be able to work various shifts to include weekends and holidays.What's in it for you:Site Location: Newport News, VAMultiple shifts and schedules available!Competitive hourly wage of $21.00 (DailyPay is available for GardaWorld employees!)A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance optionsCareer growth opportunities at GardaWorldUniform provided at no costESSENTIAL JOB DUTIES AND RESPONSIBILITIESAlarm MonitoringCCTV MonitoringCamera SurveysAnswering phones; operate IP based telephone systemRadio Dispatch; use multi-channel communicationsRadio and Call loggingOperations support; routing of call information to the appropriate units for handling.Ensure timely and effective response to incidents, alarms, notifications, calls and other activities related to the Security Operations Center and its role as a central alarm monitoring station.Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems.Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures.Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)Other duties as assigned.BASIC QUALIFICATIONSTo perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Formal Education, Licenses, and Certifications RequiredMust possess a high school diploma or equivalentMust be able to pass any State-required training or other qualifications for licensingPre‑offer, must successfully complete a Pre‑test Assessment that demonstrates the following:Ability to multi‑taskAdvanced decision makingActive listeningEffective communications skillsCall management/etiquetteSentence clarity/spellingQuickly Access Situations (5Ws)Verbal/reading comprehensionProblem solvingMemory recallInterpersonal skillsAttention to detailType and Length of Specific Experience RequiredDemonstrated analytic and critical thinking skills and ability to prepare reportsAbility to use logic and reasoning to reach conclusions and approaches to problem solvingDemonstrated level of competency with advanced computer systemsProficient computer skills including Microsoft Office applicationsAbility to communicate effectively with IT and Security Systems professionalsDemonstrated ability to operate radio, telephone equipment and/or console monitorsAbility to adapt in a dynamic work environment while possibly working under pressureKnowledge and Skills RequiredEffective oral and written communicationPlanning and organizingProficiency with Microsoft Office ApplicationsProblem solvingActive listeningAssess and evaluate situations effectivelySynthesize facts, concepts, principlesIdentify critical issues quickly and accuratelyCompile, sort, and interpret dataResearch, investigate, compile informationMediate conflict with tact, diplomacyWrite informatively, clearly and accuratelyAdvanced CreativityMulti‑taskingSetting and achieving goalsLogical/linear thinkingAttention to detailChoosing from/among alternativesOTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATIONAssociate degree or higher in Criminal Justice, Communications or related fieldProfessional training and/or education in one or more of the following:Customer serviceDispatch operationsSecurity and/or emergency servicesDocumented experience and competency in the following Security Software Systems:Access Control/ID systems (ProWatch a plus)Alarm Receiving Automation software (Onyx Works a plus)Incident Management and computer assisted dispatch software.CCTV/Video Management systems (MaxPro a plus)Mass Notification systems (Everbridge a plus)Experience in a modern 911 Call Center, Central Station Alarm Monitoring and DispatchOperation, Technical Security Control Room, or similar environmentAbility to learn through classroom and on the job training.PHYSICAL REQUIREMENTS AND ENVIRONMENTEnvironment: Office; minimal to no exposure to extreme temperatures is expectedMajor activity: Working on PC and using telephone/radio while sittingPhysical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching.Must be able to submit to drug screening to the extent permissible by lawReasonable accommodations may be made to enable individuals with disabilities to perform essential functionsEmployment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.#J-18808-Ljbffr

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