Government Careers

  • Dispatcher - Intermodal

  • Forward Air, Inc.
  • Dallas, Texas 75215 United States View Map

The Dispatcher - Intermodal oversees the planning, scheduling, and strategic coordination of customer freight to ensure optimal operational efficiency and service performance. This role exercises independent judgment to manage relationships, resolve service issues, allocate resources, and proactively identify improvements that drive fleet performance. They serve as a trusted partner to Independent Contractors and customers, balancing operational capabilities with service expectations. The position requires advanced decision‑making, discretion, and the ability to manage competing priorities in a fast‑moving environment.

Compensation: $62,000 annually, can be discussed based on experience

Schedule: Monday- Friday 7:30am-4:30pm

Responsibilities:

  • Lead planning, scheduling, and dispatching activities to maximize fleet efficiency and meet customer requirements

  • Serve as the primary operational decision‑maker and point of contact for assigned Independent Contractors

  • Monitor containers to prevent demurrage and storage fees

  • Providing detailed instruction to various personnel via email and phone

  • Accepting & scheduling loads and providing excellent customer service

  • Make routing decisions that satisfy customer expectations and company financial decisions

  • Develop strong, influential relationships with drivers to support retention and performance

  • Analyze shipment data and proactively adjust plans to maintain service levels

  • Resolve operational challenges by identifying root causes and implementing corrective actions

  • Manage customer expectations by communicating capacity constraints and service solutions

  • Monitor driver hours, performance, and compliance, making adjustments to ensure safe and legal operations

  • Collaborate with sales and customer service to design service solutions and support customer needs

  • Recommend process improvements to enhance fleet performance and operational reliability

  • Provide guidance, mentoring, and training support to less experienced dispatch personnel

  • Prepare performance insights and trends for leadership review

  • All other duties as assigned to meet evolving business needs.

The Dispatcher - Intermodal oversees the planning, scheduling, and strategic coordination of customer freight to ensure optimal operational efficiency and service performance. This role exercises independent judgment to manage relationships, resolve service issues, allocate resources, and proactively identify improvements that drive fleet performance. They serve as a trusted partner to Independent Contractors and customers, balancing operational capabilities with service expectations. The position requires advanced decision‑making, discretion, and the ability to manage competing priorities in a fast‑moving environment.

Compensation: $62,000 annually, can be discussed based on experience

Schedule: Monday- Friday 7:30am-4:30pm

Responsibilities:

  • Lead planning, scheduling, and dispatching activities to maximize fleet efficiency and meet customer requirements

  • Serve as the primary operational decision‑maker and point of contact for assigned Independent Contractors

  • Monitor containers to prevent demurrage and storage fees

  • Providing detailed instruction to various personnel via email and phone

  • Accepting & scheduling loads and providing excellent customer service

  • Make routing decisions that satisfy customer expectations and company financial decisions

  • Develop strong, influential relationships with drivers to support retention and performance

  • Analyze shipment data and proactively adjust plans to maintain service levels

  • Resolve operational challenges by identifying root causes and implementing corrective actions

  • Manage customer expectations by communicating capacity constraints and service solutions

  • Monitor driver hours, performance, and compliance, making adjustments to ensure safe and legal operations

  • Collaborate with sales and customer service to design service solutions and support customer needs

  • Recommend process improvements to enhance fleet performance and operational reliability

  • Provide guidance, mentoring, and training support to less experienced dispatch personnel

  • Prepare performance insights and trends for leadership review

  • All other duties as assigned to meet evolving business needs.

Government Careers

Government Careers

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