Dispatcher

The Transportation Dispatcher is responsible for coordinating, scheduling, and monitoring transportation services to ensure timely, safe, and efficient movement of drivers, vehicles, and/or passengers. This role serves as the central point of communication between drivers, management, and clients, prioritizing service requests while maintaining operational efficiency and high customer service standards.

Essential Duties and Responsibilities

• Coordinate and dispatch drivers, vehicles, or transport staff according to schedules, service requests, and priority levels
• Monitor real-time transportation activity and adjust assignments as needed to address delays, emergencies, or changes in demand
• Maintain accurate dispatch logs, schedules, and records using computerized dispatch or tracking systems
• Communicate clearly and professionally with drivers, clients, supervisors, and other departments
• Prioritize transportation requests to ensure on-time service delivery and efficient use of resources
• Track driver availability, route progress, breaks, and completion of assignments
• Respond promptly to issues such as delays, equipment problems, or customer concerns and escalate when necessary
• Ensure compliance with organizational policies, safety standards, and regulatory requirements
• Assist with training new drivers or dispatch staff as needed
• Maintain a professional, customer-focused approach in all interactions

Required Qualifications

• High School Diploma or equivalent
• Prior experience in dispatching, transportation, logistics, or customer service preferred
• Proficiency with computers, scheduling software, or dispatch systems
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and work effectively in a fast-paced environment
• Strong problem-solving and decision-making abilities

Preferred Qualifications

• Experience in healthcare transportation, logistics, or fleet coordination
• Knowledge of routing, scheduling, or transportation regulations
• Supervisory or lead experience

Physical and Work Environment Requirements

• Ability to sit for extended periods while using computers and communication equipment
• Ability to handle high call volumes and fast-paced operational demands
• May require evenings, weekends, holidays, or on-call availability depending on operational needs

Core Competencies

• Organization and attention to detail
• Time management and prioritization
• Professional communication
• Team collaboration
• Customer service excellence

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