Communication Dispatcher II

General SummaryThe Dispatcher II position is an entry‑level, uniformed non‑sworn support role for the University Police Department. Under the general supervision of the Dispatch Supervisor or shift commander, the Dispatcher II performs a variety of specialized duties in the Police Communication Center, including operating a centralized computer‑aided dispatch system (CAD), dispatching non‑emergency and 911 calls, operating a fixed radio system, communicating with state and national criminal databases, and extensively documenting actions and outcomes from all police, fire, and medical incidents on campus.Examples of DutiesReceives, prioritizes, transmits, and documents first notification of calls for service for police, fire and medical assistance from the University community.Acknowledges, records, and dispatches appropriate Police, EHS, and Boston EMS and Fire Department to fire, intrusion, and panic alarm calls received via outside alarm companies.Receives, records, and dispatches appropriate Police, EHS, vendor, and when applicable fire units to elevator and campus help phones.Receives and disseminates information through various technologies, i.e., police radio broadcast system, teletype system, CJIS Web RMV and statewide police telecommunications.Disseminates information to appropriate department personnel on routine and emergency incidents, complaints, crimes‑in‑progress, and medical emergencies via radio, telephone, and LAN technologies.Disseminates and records information provided to numerous federal, state, municipal law enforcement and other emergency response agencies at the scene of an incident.Records and disseminates information to assist sworn personnel in coordinating activities of law enforcement personnel engaged in significant, high‑stress law enforcement and fire service actions, such as high‑speed chases, domestic abuse, medical assistance, natural disasters, motor vehicle accidents with injuries, psychological commitments, drug surveillance, restraining orders, and search warrants.Maintains records and logs of all messages received and transmitted and identifies individuals or authorities to contact in emergency situations via CAD.Provides campus‑wide critical emergency notifications in accordance with federal, state, and Clery Act guidelines under the direction and discretion of a senior command staff member.Disseminates and records information about missing or wanted individuals, criminal history checks, stolen property, and sensitive intelligence such as drug interdiction and terrorist activities to appropriate department personnel.Responds to public requests for information, providing general, non‑critical information concerning travel directions, hazards, construction work, weather, and road conditions.Enters appropriate data records via Leaps/CJIS/NCIC systems to ensure proper recording in compliance with state records retention standards.Trains and guides on department systems.Responds to requests for, and disseminates, student information retrieved via the University's records program to appropriate department personnel.Maintains a working knowledge of the University's camera systems to assist investigators and provide visual monitoring of areas impacted by emergencies such as motor vehicle accidents and weather events.Retrieves previous radio transmissions or telephone calls through recording software and playback systems.Keeps abreast of and complies with all Police Communication Center guidelines, directives, announcements, special orders, policies, and procedures.Performs other related duties as required.QualificationsThe incumbent must be able to be certified by the Association of Public Safety Communications Officials (APCO) and provide fingerprinting. Work schedule includes nights, weekends, and holidays.Knowledge of proper telephone procedures for making and receiving agency calls.Knowledge of operating mobile and fixed radio communications equipment.Knowledge of laws, rules, and regulations governing radio communications equipment.Use proper English grammar, both orally and in writing, clearly and distinctly.Understand, explain, and apply rules, policies, procedures, and guidelines.Give and follow oral and written instructions.Gather information through questioning individuals.Assemble information in accordance with established procedures.Maintain accurate records.Establish and maintain harmonious working relationships with others.Tactfully deal with others.Adjust to changing situations to meet emergency requirements.Maintain a calm manner, make decisions, and act quickly in stressful and emergency situations.Exercise sound judgment and discretion.Strong commitment to customer service.Qualifications Acquired on the Job: (List Knowledge, Skills, Abilities)Knowledge of Police Communication Center's policies and procedures.Knowledge of University and Department rules, regulations, policies, procedures, and directives.Department in‑service training as deemed necessary to perform job requirements and acquire new and advanced skills.Considerable experience in operating radio systems, security and fire alarm monitoring systems, and state and national databases.Considerable experience in operating fire systems to monitor and record all campus fire and intrusion alarms.Considerable experience in operating the alarm system to monitor all intrusions.First Aid, CPR, and APCO Basic Telecommunicator certifications.Knowledge of the geographical layout of the University and surrounding area.Proficiency in retrieving data from the University student and staff data banks.Proficiency in entering and retrieving data from national, state, and local police database systems such as NCIC and IMC.Minimum Entrance RequirementsHigh School graduate or equivalent.Knowledge of geographical directions (north, south, east, west).Typing/keyboarding skills.Computer skills including handling multiple computer monitoring systems.Ability to read and speak English clearly and concisely.Preferred QualificationsBachelor's Degree.Previous experience with law enforcement or security dispatching.Bilingual background with fluency in Spanish or Vietnamese.Possession of a current APCO Basic Dispatch certificate.Background Check InformationSatisfactory completion of a background check is required for employment. The University will issue a conditional offer of employment that may be rescinded if the background check reveals disqualifying information or if the candidate knowingly withheld or falsified information. The background check includes a criminal and license check, National Sex Offender Registry, fingerprinting, employment and education verification, and is conducted by the UMass Boston Police Department.Application InstructionsPlease apply online with your resume, cover letter, and a list of three professional work references. Review of candidates will begin following the application closing date. Grade: 13. This is a non‑exempt union position. All official salary offers must be approved by Human Resources.UMass Boston is committed to the full inclusion of all qualified individuals. Persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the ADA/504 Coordinator Andrea Haas at 617‑287‑5148.Applications close:#J-18808-Ljbffr

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