Dispatcher

DispatcherAIS Commercial Parts and Service – A Tech24 CompanyLocation: Coraopolis, PACompensation Range: $18 – $25 per hour plus Quarterly Incentive BonusesWhy Join AIS Commercial Parts and Service?Weekly Pay – Reliable pay every weekFully Equipped for Success – Company computer and equipment providedWork‑Life Balance – Generous paid time off, paid holidays, and your birthday offComprehensive Benefits – Medical, dental, vision, and short‑term disability coverage (effective 1st of the month following your date of hire)Company‑Paid Protection – Long‑term disability and basic life insurance at no costRetirement Planning Made Easy – 401(k) with company match and immediate vestingEmployee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resourcesAbout the CenterAIS Commercial Parts and Service has been providing quality parts and service since 1981. Serving Western Pennsylvania, Northeast Ohio, and Northwestern West Virginia, we are the largest independent parts and service network in the tri‑state area. With offices in Cleveland, Pittsburgh, Youngstown, and Erie, our factory‑trained technicians are available 24/7 to provide exceptional service, as well as accurate parts identification. We understand that food‑service equipment repair and replacement parts are essential to maintaining a thriving business, and we strive to meet the needs of each and every customer. In addition to our large inventory of OEM parts, AIS services all makes and models of gas, steam, electric, and refrigerated food‑service equipment as well as all lines of beverage equipment.Position SummaryAs part of the AIS Pittsburgh team and broader Tech24 network, the Dispatcher serves as the central hub of communication between customers and technicians. This role is responsible for coordinating service requests, managing technician schedules, and ensuring timely, accurate, and professional service delivery. The ideal candidate remains calm under pressure, communicates clearly, and thrives in a fast‑paced, ever‑changing environment.Key ResponsibilitiesDispatch service calls and assign jobs to technicians efficiently and timely.Coordinate and manage technicians' daily schedules and routes.Communicate appointment details and updates with customers.Deliver a high level of customer service through professional and courteous interactions.Clearly communicate service needs between customers and technicians.Distribute workload in a way that maximizes productivity while maintaining fairness across the team.Track and coordinate follow‑ups for jobs requiring return visits.Learn and effectively utilize the company's dispatch and business systems.Maintain positive working relationships with technicians and administrative staff.Provide backup support in the absence of the Branch Manager.Participate in a rotational on‑call schedule as needed.QualificationsHigh school diploma or GED required.Minimum of 3 years of dispatching experience.Prior experience in HVAC and/or food‑service industry preferred.Strong attention to detail with the ability to work accurately and efficiently.Excellent customer service, verbal, and written communication skills.Proficient in computer systems and dispatch software.Ability to multitask and manage competing priorities in a fast‑paced environment.Self‑motivated with the ability to work independently and follow through on tasks.Willingness to participate in a rotational on‑call schedule.Experience with third‑party service platforms (e.g., EcoTrack, Corrigo, Vixxo) is a plus.Compensation TransparencyThe advertised pay range for this position is $18 – $25 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.AIS/Tech24 is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.#J-18808-Ljbffr

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