Dispatcher

Title: DispatcherLocation: Madison, WisconsinShift: Night (Monday – Thursday, 8 pm – 8 am)Hourly Rate: $22 – $27 per hourEmployment Type: Full TimeBenefits: Medical, Dental, and Vision (with company contribution), Paid Time Off (PTO), 401 K, and Weekly Pay.About Ryan Brothers Ambulance by DocGo:DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional healthcare system by providing high quality, affordable care to patients where and when they need it. The proprietary AI‑powered technology and logistics network support over 5,000 certified health professionals to deliver care efficiently.Responsibilities Coordinate the work and activities of EMTs and Paramedics.Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co‑workers, supervisors and/or the public.Receive, prioritize, and dispatch calls in CAD system.Provide top‑tier customer service to medical facilities, the public, and employees.Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurers, medical necessity, and payers.Maintain professional demeanor in office and while on the phone with customers.Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.Intake a large call volume and triage to determine appropriate level of care and coordinate transport.Display knowledge of appropriate medical terminology and conditions.Excellent verbal communication skills.Perform other duties as required/assigned.Qualifications High school diploma or GED.Ability to type 30+ words per minute with experience in data entry.Outstanding organizational and multitasking abilities.Active listener with excellent communication skills.Comfortable working in a fast‑paced environment and able to pivot work focus as priorities shift.Proficient in English (oral and written).Proven experience as a dispatcher in a relevant field (preferred).EMS/Clinical background (preferred).Tech‑savvy with knowledge of computer‑aided dispatch software (CAD) (preferred).Equal Employment Opportunity DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and 'Affirmative Action' employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.#J-18808-Ljbffr

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