Head of Cloud, Platforms & Security

Head Of Cloud, Platforms & Security

The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone's technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations. This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone. The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.

Key Responsibilities

• Platform Reliability & Resilience
  • Own end-to-end availability and performance of all business-critical systems (POS, eCommerce, ERP, integrations, networks).
  • Define and enforce SLOs/SLAs for uptime, latency, and incident response.
  • Lead the design and implementation of resilient architectures (failover, redundancy, disaster recovery).
  • Establish proactive monitoring, observability, and incident management practices.
• Cloud & Infrastructure Strategy
  • Own and evolve the cloud strategy (Azure-first), ensuring scalability, cost optimization, and security.
  • Drive adoption of platform engineering principles (self-service infrastructure, standardized environments).
  • Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision.
  • Continuously optimize cloud spend vs performance.
• Network & Store Connectivity
  • Ensure reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments.
  • Own vendor relationships for ISP, SD-WAN, and network services.
  • Minimize downtime through redundant connectivity and intelligent failover strategies.
  • Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.
• Security & Risk Management
  • Lead enterprise-wide cybersecurity strategy, including identity, endpoint, network, and cloud security.
  • Ensure compliance with audit requirements, and data protection standards.
  • Drive continuous improvement in threat detection, response, and employee security awareness.
  • Partner with leadership to manage risk posture and incident readiness.
• IT Operations & Vendor Management
  • Oversee IT operations including service desk, infrastructure support, and managed services.
  • Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency.
  • Establish clear KPIs and SLAs across all external providers.
  • Drive a culture of operational excellence and continuous improvement.
• Employee Experience & Support Excellence
  • Own the end-user technology experience across corporate and retail.
  • Drive improvements in:
    • CSAT (Customer Satisfaction)
    • Ticket resolution times and SLA compliance
  • Deliver modern, frictionless tools and support aligned with a digital-first workplace.
  • Elevate IT from a support function to a product-oriented service organization.
• AI, Automation & Future-Ready Operations
  • Lead the adoption of AI and automation across IT operations (AIOps, self-healing systems, intelligent support).
  • Reduce manual effort through:
    • Automated provisioning and deployments
    • Intelligent incident management
    • AI-powered service desk capabilities
  • Build a scalable operating model that supports growth without linear cost increases.
  • Stay at the forefront of emerging technologies to continuously evolve the platform.
• Key Success Metrics
  • System Availability / Uptime (%)
  • Mean Time to Detect (MTTD) & Resolve (MTTR)
  • Store connectivity uptime
  • CSAT (Employee Experience)
  • Ticket SLA compliance
  • Cloud cost efficiency (cost vs usage)
  • Security posture & audit outcomes
  • Automation rate / reduction in manual operations
• Qualifications & Experience Required
  • 1015+ years in IT infrastructure, cloud, and security leadership roles
  • Proven experience managing enterprise-scale cloud environments (Azure preferred)
  • Strong background in networking and distributed retail environments
  • Deep expertise in IT operations, incident management, and reliability engineering
  • Experience managing third-party vendors and managed services at scale
• Preferred
  • Experience in retail, fashion, or omnichannel environments
  • Exposure to modern composable architectures and Data Hub concepts
  • Familiarity with AI-driven IT operations (AIOps) and automation platforms
  • Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security
• Leadership Profile
  • Operates with a product mindset, not just service delivery
  • Balances operational discipline with innovation
  • Data-driven decision maker with strong execution rigor
  • Communicates effectively with executive leadership and business stakeholders
  • Builds high-performing teams aligned with future-ready capabilities
• Why This Role Matters
  • This role is critical to enabling rag & bone's transformation into a data- and AI-led organization. By building a resilient, secure, and intelligent platform foundation, the Senior Director will directly power innovation across commerce, supply chain, and customer experience.
• Benefits
  • Paid Time Off
  • Clothing Allowance
  • Generous Employee Discount
  • Paid Parental Leave
  • Membership to Calm and access to other wellness benefits
  • Medical, dental, vision and ancillary benefits
  • 401k

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