Bus Dispatcher

DescriptionUnder the supervision of the Transportation Manager and the Chief Dispatcher, responsible for providing dispatch and scheduling for transportation services. Responds to requests for public bus transportation, schedules routes accordingly, and logs scheduling information.Examples of DutiesAn employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform.Receives telephone, e‑mail, and fax requests for transportation, both in and outside the county, determines if requested time and route can be accommodated, and suggests alternative times if appropriate.Schedules rides taking into consideration the special needs (e.g., physical requirements, mental disabilities, etc.) of many of the passengers served by the department.Prepares daily logs to include recording time, address, and fare information for each pickup.Responds by phone to provide professional customer service and answers questions from the public regarding transportation services in the County.Operates and effectively communicates (speaks clearly and concisely) using base station or hand‑held radio and enforces FCC required radio procedures to ensure radio discipline of drivers.Complies with all applicable safety requirements, laws, and regulations concerning refueling procedures when dispatching buses.Coordinates with the Chief Dispatcher and Transportation Manager for resolution of customer complaints.Maintains records and receipts. Balances receipts, prepares deposits and enters all data into computerized system.Notifies bus system management of any safety or maintenance concerns.Communicates positively with bus patrons, responding to issues or needs.Attends training and staff meetings as required.Performs other duties as directed.Typical QualificationsThe requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.Requirements Include The FollowingHigh school diploma or equivalent and two years of progressively more responsible experience as a dispatcher.The county, at its discretion, may consider an alternative combination of formal education and work experience.Ability to learn and master radio equipment and transportation software.Knowledge of the principles and practices of scheduling and routing, and providing customer service.Considerable knowledge of county roads, reading maps, providing customer service while scheduling passengers, working with a variety of people including providing service to passengers with special needs and assistance, performing basic math skills, and preparing receipts and reports.Skill in effectively communicating ideas and concepts orally and in writing.Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with county employees, contractors to the county, representatives of other governmental units, professional contacts, elected officials, bus patrons and the public.Ability to learn new technology applicable to the position.Physical Demands And Work EnvironmentThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office setting. The employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting with the ability to stand, sit, stoop and kneel, use hands to finger, handle, or feel and reach with hands and arms. The employee must lift or push/pull objects of up to 15 lbs. without assistance. Accommodation will be made, as needed, for employees required to lift or move objects that exceed this weight. While performing the duties of this job, the employee regularly works in an office setting. The noise level in the work environment varies from quiet to moderate.Benefit SummaryTeamsters Bus Local 214 MERS (Municipal Employees' Retirement System)Defined Contribution Plan, Employee elects 1-3% and County contributes 2%Normal Retirement Age: 60Vesting – 3-6 years graded vestingHealth BenefitsEmployees will cost share 20% of medical and Rx premiums. All cost shares will be deducted by pre‑tax payroll deduction. New employees will be eligible to enroll on the first day of employment.Medical/RX Priority Health HMOPriority Telemedicine 24/7 Access to physiciansDental 100/75/50/50, $1,000 ortho max, $1,000 annual maxVision Insurance 12/12/12Medical Opt‑out OptionEligible employees electing not to participate in the Employer's group medical care coverage will receive an annual stipend of 2,000 dollars, to be paid quarterly. Non‑participants will provide proof of coverage(s) from another source. Employees who elect to return to the Employer's hospitalization medical insurance shall be added as soon as allowed by plan requirements. Employees that are covered under the Employer's plan through a spouse that also works at the Employer are not eligible for the annual Medical Care Opt Out Stipend.Life/ADD/DisabilityLife Insurance 10,000 dollarsADD 10,000 dollarsShort Term Disability up to 26 weeks of coverage 66 2/3% of pre‑disability earnings Max: 500 dollars per weekHolidaysNew Year's Day Labor DayMartin Luther King Jr. Day Thanksgiving DayGood Friday Day after Thanksgiving DayMemorial Day Christmas Eve DayIndependence Day Christmas DayNew Year's Eve Day3 Floating holidays: may be used anytime during the calendar yearVoluntary BenefitsAdditional voluntary benefits are available such as, medical flexible spending accounts and dependent care reimbursement accounts, additional life insurance, cancer and additional disability policies as well as 457 voluntary retirement programs.Personal TimeEvery January, all regular full‑time employees will be credited with personal hours. Employees that work 40 hours per week will be credited with 72 personal/ESTA leave hours.Vacation TimeEach regular full‑time and regular part‑time employee shall earn, on a pro‑rated basis, vacation time as follows:From start date up to and including 5 years of service 80 hoursFrom 6 years and up to and including 10 years of service 120 hoursFrom 11 years of service and over 160 hoursVacation time will be credited to the employee's bank on a bi‑weekly basis. Employees can only have up to their base vacation accrued in their vacation bank at any one time and they may not use more than what is currently in their vacation bank. Vacation leave may not be taken until the employee has been employed for six (6) monthsWellnessRegular full‑time and part‑time employees have access to our on‑site wellness room and access to our County membership at Powerhouse Gym.EAP ProgramWe recognize that our employees are our most valuable asset and that an investment in your well‑being is a sound investment for everyone. We understand that each of us will be faced with a personal problem in our lives. Such common difficulties may or may not impact our work lives, but will certainly affect the satisfaction in our lives. Most personal concerns can be resolved, or their effects minimized, through appropriate assistance. A counselor helps people work through concerns and provide support in order to improve performance and life quality. The Life Advisor Employee Assistance Program is a completely confidential, short‑term counseling service, utilizing a practical approach toward problem resolution. Sometimes we are so close to a problem that it becomes hard to look at it, and therefore, we may have a difficult time identifying the solutions. Professional assistance can make the difference between a problem repeating itself, and resolving it for good the first time it occurs.This is intended as an easy‐to‐read summary only. It is not a contract. The current Teamster Bus Local 214 contract can be viewed hereThis is intended as an easy‑to‑read summary only. It is not a contract. The current Teamster Bus Local 214 contract can be viewed here#J-18808-Ljbffr

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