Dispatcher

Accentuate Staffing has an immediate opening for a dependable, organized, and customer-focused Dispatcher to join our growing plumbing service team in Durham, NC. The Dispatcher plays a critical role in coordinating daily operations by scheduling service calls, supporting field technicians, communicating with customers, and ensuring jobs are completed efficiently and professionally. The ideal candidate is a strong communicator who can stay calm under pressure, prioritize competing demands, and provide excellent service to both customers and technicians.ResponsibilitiesSchedule and dispatch plumbing technicians to residential and commercial service callsCoordinate daily routes and assignments to maximize technician efficiency and customer satisfactionAnswer incoming customer calls, identify service needs, and schedule appointmentsCommunicate appointment details, updates, and delays with customers and techniciansMonitor technician availability and adjust schedules as needed throughout the dayMaintain accurate customer records, job notes, and service informationPrioritize emergency and time-sensitive service requestsCommunicate with field technicians regarding job status, customer needs, and follow-up requirementsAssist with resolving scheduling conflicts and customer concerns professionallyWork closely with service managers, technicians, and office staff to keep operations running smoothlySupport invoicing, paperwork, and administrative tasks as neededRequirementsPrevious experience as a dispatcher, scheduler, customer service representative, or administrative coordinator preferredExperience in plumbing, HVAC, electrical, construction, or home services industry is a plusStrong organizational skills with the ability to multitask in a fast-paced environmentExcellent phone etiquette and customer service skillsAbility to prioritize urgent requests and make quick decisionsStrong attention to detail and accurate data entry skillsComfortable using scheduling software, CRM systems, and Microsoft Office programsAbility to communicate clearly and professionally with customers and team membersPositive attitude and willingness to help wherever neededWhat We're Looking ForA reliable team player who takes ownership of their workSomeone who enjoys problem-solving and helping customersA professional who can balance customer needs with operational prioritiesA self-motivated individual who thrives in a busy service environment#J-18808-Ljbffr

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