Senior Immigration Consultant

Senior Immigration Consultant

The Senior Immigration Consultant is an experienced legal delivery professional responsible for casework, daily client support, and operational coordination across small to mid-sized immigration programs. Reporting to an Associate or Senior Associate, this role combines high-volume case production with increased responsibility for program stability, client relationship management, and peer support.

The Senior Consultant acts as a tactical liaison between clients, HR representatives, and internal legal teams—maintaining client trackers and reviewing reports and identifying recurring issues that could affect program timelines or stability. This role demonstrates autonomy in managing and providing recommendations to improve established workflows, applies judgment in identifying exceptions, and escalates issues proactively. The Senior Consultant also facilitates onboarding and ongoing training for Immigration Consultant team members and supports program monitoring through reporting, quality control, and issue identification at an advanced level.

In addition to case preparation, the Senior Consultant conducts initial assessments, gathers documentation, drafts forms and support letters, coordinates with government agencies, and ensures accurate, compliant case records. They maintain up-to-date knowledge of immigration processes, contribute to process improvements, and help ensure consistent service delivery across assigned programs.

Time is allocated primarily to case preparation and client engagement (75%), operational coordination, reporting, and program management (20%), and team support, mentorship, and quality review (5%). Success in the role is demonstrated through case accuracy, proactive program coordination, strong client communication, effective workflow management, and the ability to mentor team members to enhance overall service delivery.

Primary responsibilities include:

• Supporting daily operations for small to mid-sized immigration programs, ensuring consistent delivery aligned with client expectations.
• Serving as a tactical liaison between clients, HR representatives, and internal teams, providing updates on case progress, timelines, reporting, and coordination needs.
• Supporting the development and creation of program protocols and supporting the training roll out.
• Responding to escalations and recurring client concerns with professionalism and urgency.
• Facilitating onboarding and ongoing training for Immigration Consultant team members on workflows, delivery standards, and system updates.
• Demonstrating autonomy in managing standard workflows and applying judgment in identifying and escalating exceptions.
• Anticipating potential issues and supporting proactive resolution to maintain program stability.
• Contributing to current-state program management by maintaining structure, visibility, and responsiveness across all touchpoints.
• Supporting reporting needs for small to mid-sized immigration programs in collaboration with attorneys.
• Serving as the primary point of contact for routine client communications, ensuring timely and professional responses to inquiries and updates.
• Managing case production including initiating, assessing, preparing, assembling, and filing high-volume immigration filings using established templates and proprietary tools.
• Performing administrative duties including scanning, filing, and document management for complex immigration petitions.
• Maintaining accurate and complete case records, ensuring data integrity and responsiveness to client and attorney requests.
• Utilizing reports and dashboards to prioritize high volumes of work effectively to meet deadlines.
• Conducting and supporting case assessments and gathering required documentation from clients, including forms, supporting evidence, and biographical information.
• Drafting immigration forms and support letters for a broad set of case types, including H-1B, TN, L-1, I-140, AOS, PERM, and complex writing projects.
• Coordinating with government agencies (e.g., USCIS, DOL, DOS) to track case status, respond to RFEs, and monitor deadlines.
• Ensuring compliance and updating internal procedures as needed following changes to immigration law and policy.
• Participating in internal training programs and contributing to process improvement initiatives to enhance team efficiency and service quality.

Qualifications:

• Case Accuracy & Compliance: Produces accurate, compliant, and timely casework across complex, high-volume immigration filings.
• Client Program Coordination: Supports client-specific program processes and ensures alignment across legal delivery teams.
• Coaching & Quality Support: Provides real-time feedback, guidance, and workflow support to Immigration Consultant team members.
• Issue Identification & Escalation: Recognizes recurring problems and communicates potential solutions proactively to attorneys and legal support leadership.
• Subject Matter Mastery: Demonstrates advanced knowledge of primary product areas including H-1B, TN, L-1, I-140, AOS, PERM, and complex RFEs, with foundational paralegal knowledge of NIWs, O-1s, and other lower-volume case types.
• Client Communication: Maintains clear, professional, and timely communication with clients and HR partners.
• Time & Workflow Management: Prioritizes competing deadlines using reporting tools and dashboards.
• Team Collaboration: Works effectively across teams to support consistent program delivery and case outcomes.
• Professional Judgment: Applies discretion and sound judgment in handling exceptions and identifying when to escalate.
• Process Adherence: Follows established workflows and supports continuous improvement efforts.

Minimum Education and Experience:

• Bachelor's degree; OR
• 5–7 years of business immigration experience; OR
• A combination of education and experience that together demonstrates readiness for the role.

Candidates may qualify through multiple pathways. A bachelor's degree paired with fewer than 5–7 years of experience may be sufficient, as may extensive, relevant business immigration experience in lieu of a degree. An equivalent blend of education and experience is also acceptable, provided the candidate can demonstrate proficiency in the required skills, responsibilities, and subject matter areas outlined above.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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