Government Careers

  • Dispatcher

  • EVA LOGISTICS
  • Aurora, Colorado 80012 United States View Map
About the Job

Dispatch Customer Service Representative

Job Overview:

The Dispatch Customer Service Representative plays a crucial role in supporting operations and ensuring seamless communication between customers, drivers, and the company. This position requires strong organizational skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional customer service. The ideal candidate is proactive, detail-oriented, and able to manage multiple priorities effectively.

Key Responsibilities:

  • Coordinate with customers regarding tracking and delivery updates, ensuring high levels of satisfaction.
  • Address customer inquiries and issues promptly while providing timely updates on order status.
  • Act as the liaison between the company and the client, maintaining professional communication with client leadership teams.
  • Monitor and assist a fleet of delivery trucks, overseeing drivers to ensure they remain on task and organized throughout the day.
  • Establish and optimize delivery routes and schedules to enhance efficiency and on-time performance.
  • Analyze customer orders, assess order volume, and plan strategically for peak delivery times.
  • Manage and track performance data and key performance indicators (KPIs), reporting findings to upper management.
  • Evaluate courier service performance, identifying areas for improvement and implementing corrective action plans as needed.
  • Respond to incoming calls and customer service inquiries via phone and email.
  • Provide information about the company's products and services and generate sales leads when appropriate.
  • Perform additional duties as assigned to support operational and customer service goals.
Qualifications & Requirements:
  • Experience in dispatching, logistics, or customer service preferred.
  • Ability to learn quickly and adapt to a fast-paced, time-sensitive environment.
  • Strong problem-solving and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Bilingual proficiency (preferred).
  • Must be comfortable working on-site in the warehouse.
Benefits:
  • Benefits available after 90 days of employment.
About the Job

Dispatch Customer Service Representative

Job Overview:

The Dispatch Customer Service Representative plays a crucial role in supporting operations and ensuring seamless communication between customers, drivers, and the company. This position requires strong organizational skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional customer service. The ideal candidate is proactive, detail-oriented, and able to manage multiple priorities effectively.

Key Responsibilities:

  • Coordinate with customers regarding tracking and delivery updates, ensuring high levels of satisfaction.
  • Address customer inquiries and issues promptly while providing timely updates on order status.
  • Act as the liaison between the company and the client, maintaining professional communication with client leadership teams.
  • Monitor and assist a fleet of delivery trucks, overseeing drivers to ensure they remain on task and organized throughout the day.
  • Establish and optimize delivery routes and schedules to enhance efficiency and on-time performance.
  • Analyze customer orders, assess order volume, and plan strategically for peak delivery times.
  • Manage and track performance data and key performance indicators (KPIs), reporting findings to upper management.
  • Evaluate courier service performance, identifying areas for improvement and implementing corrective action plans as needed.
  • Respond to incoming calls and customer service inquiries via phone and email.
  • Provide information about the company's products and services and generate sales leads when appropriate.
  • Perform additional duties as assigned to support operational and customer service goals.
Qualifications & Requirements:
  • Experience in dispatching, logistics, or customer service preferred.
  • Ability to learn quickly and adapt to a fast-paced, time-sensitive environment.
  • Strong problem-solving and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Bilingual proficiency (preferred).
  • Must be comfortable working on-site in the warehouse.
Benefits:
  • Benefits available after 90 days of employment.
Government Careers

Government Careers

Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country.

Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

Show more
Apply Now

MORE JOBS

Show More