Dispatch Operator Day Shift

Primary City/State:

Various Locations - Phoenix, AZ

Category:

Administrative Support

Shift:

Day

Department:

Central Communications

Varied Hours/Varied Days

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Job Summary
This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.
Essential Functions

• Keeps customer service as first priority in all interactions
  Answers and responds to internal, external and security dispatch call traffic
  Interacts with multiple software platforms to problem solve and serve callers needs
  Provides numbers, resources and/or information to callers of all types
  Completes documentation for all calls and service lines supported
  Alert and activates resources to emergency codes, security issues including staff and patient needs
  Covers the Customer Navigation Center's phones after hours, nights, weekends and holidays
  Activates mass notification calls, paging on-call resources and locates other as needed assets
  Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
  Maintains documentation for security tasks, deploys them to calls and tracks their movement
  Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
  Assists in training and precepting new staff
  Helps maintain department resources, service books, downtime resources and flip charts
  

Education

• Associate's Degree - Preferred
• High School Diploma or GED - Required

Experience

• Entry level position. Will provide on the job training - Required
• Call answering and radio dispatching experience - Preferred
• Other Hospital operator and/or security dispatching experience - Preferred

Licenses and Certifications

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