Service Dispatcher

Service DispatcherLocation: Houston, TX (On-Site)Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PMPay: $24-$32 per hour, depending on experienceJoin an Established, Texas-Owned HVAC CompanyFor more than 44 years, Environmental Air Systems has proudly served the Houston area by delivering exceptional heating and air conditioning services backed by integrity, quality workmanship, and outstanding customer care. As an independently owned Texas company, we believe our employees are the foundation of our success. Our leadership team works alongside our employees every day, decisions are made locally, and we are committed to building long-term careers‑not simply filling positions. Many of our employees have been with us for years, and we are seeking someone interested in building a long‑term career with our team. We are seeking an organized, customer‑focused Service Dispatcher who thrives in a fast‑paced environment and enjoys helping customers and technicians succeed each day.Why You'll Love Working HereLocally owned and operated for more than 44 yearsStable, year‑round employment with an established companySupportive, team‑oriented work environmentLeadership that is accessible and involved in daily operationsMultiple health insurance plan optionsPaid holidays and paid vacationSIMPLE IRA retirement plan with company matchOngoing training and professional development opportunitiesA workplace where your contributions are recognized and valuedWhat You'll DoCoordinate daily schedules for HVAC service techniciansDispatch technicians efficiently based on location, skill set, and customer priorityMonitor technician progress and adjust schedules throughout the day as neededCommunicate appointment updates with customers and field staffRespond to customer inquiries regarding appointment status and schedulingCoordinate emergency service requests and prioritize urgent callsEnter and maintain accurate customer, equipment, and job information in company softwareWork closely with the Service Manager to maximize productivity and customer satisfactionDeliver exceptional customer service during every interactionQualificationsMinimum of 2 years of dispatching, scheduling, or customer service experienceExperience in HVAC, plumbing, electrical, restoration, or another service industry preferredExperience dispatching 8-15 field technicians preferredExperience with FieldEdge or similar service management software strongly preferredStrong organizational and multitasking abilitiesExcellent verbal and written communication skillsComfortable working with scheduling and computer softwareAbility to remain calm and prioritize during busy periodsDetail-oriented with strong follow-throughPositive attitude and team-first mentalityDependable attendance and professionalismWhat Success Looks LikeThe ideal candidate keeps technicians productive, customers informed, and schedules running efficiently. You enjoy solving problems, adapting to changing priorities, and creating positive experiences for both customers and coworkers. You understand that dispatch is more than answering phones‑it's a critical role that directly impacts customer satisfaction, technician success, and company performance.Join Our TeamIf you're looking for a long‑term opportunity with a respected Houston HVAC company that values teamwork, professionalism, and exceptional customer service, we'd love to hear from you. Please apply online. To ensure all applications are reviewed fairly and promptly, we are unable to accept phone inquiries regarding this position.#J-18808-Ljbffr

Government Careers

Show more