Service Order Dispatcher

Service Order Dispatcher

Location: Anchorage, Alaska Joint Base Elmendorf-Richardson

Type: Non-Exempt

Work Schedule: Full-Time, Day Shift

Compensation: $31.06 $31.06 per hour

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of a Service Order Dispatcher at Tessera include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• $11.28 per hour Health and Welfare Benefit
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

The Service Order Dispatcher receives, allocates, distributes, and records work orders upon the customers' request for services.

Typical duties include but are not limited to:

• Upon the customer's request for service will receive, allocate, distribute, and record work orders into our software of record, Fleetbosse.
• Schedule preventative maintenance work orders in the Fleetbosse for all facilities according to the requirements schedule.
• Determine the priority level of the service request and distribute it accordingly.
• Conduct daily muster with facilities personnel to ensure everyone understands service orders assigned and to assign new service orders.
• Create and maintain working service order lists for personnel who finish service work orders and still have time to complete other service work orders.
• Maintain and update the current Fleetbosse information regarding service requests.
• Input employee daily sheet information into Fleetbosse (Man Hours).
• Input Facility credit card purchases into Fleetbosse.
• Daily allocation of Tessera vehicle keys to the crew for daily operations.

Qualifications:

• Associate's degree preferred.
• Three (3) years of HVAC or facilities maintenance experience preferred.
• Must be able to prioritize tasks and work in a fast-paced environment.
• Must demonstrate proficiency in computer software, especially Microsoft Office.
• Must be able to provide customer service in a professional and courteous manner.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 70 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.
• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information:
• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify

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