CHILD SUPPORT ENFORCEMENT CONSULTANT

Child Support Enforcement ConsultantThis position serves as the primary Program Integration contact for the Baton Rouge and Covington regions, working closely with State Office staff, field offices, and District Attorney offices to support compliance and the consistent application of policy. Typical duties include answering policy questions, reviewing cases and referrals, participating in meetings, developing training materials, and assisting with system-related issues.Ideal Candidate CompetenciesBuilding and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.Experience RequirementsSix years of experience in child support enforcement; ORSix years of full‑time work experience in any field plus three years of experience in child support enforcement; ORA bachelor's degree plus three years of experience in child support enforcement; ORA master's degree plus two years of experience in child support enforcement.Job DutiesProvides direct monitoring of DA contracts to ensure services are provided as required by the contract and as set forth by federal and state laws and regulations and agency policy.Reports and discusses error trends with management in order to determine the need for training as well as a corrective action plan.Monitors escalated customer service reports and works directly with DA management to resolve customer service issues.Coordinates with Field staff and Systems section to identify system enhancements that benefit the front‑line staff and streamline operations.Coordinates with CSE Management to produce and implement a corrective action plan to address data reliability and performance related deficiencies and to increase awareness of current policy and procedure.Position Specific DetailsAppointment Type: This position is open to current permanent Department of Children and Family Services employees only. It may also be filled as a detail and promoted within 12 months.Work Schedule: Typically, work hours are 8:00 a.m. to 4:30 p.m., Monday – Friday. Flexible work schedules are available after meeting certain criteria and are dependent upon the position you are applying for. Some positions require working shifts.Work Location: East Baton Rouge Parish.Equal Opportunities: DCFS is an Equal Opportunity Employer, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.#J-18808-Ljbffr

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