Service Support and Dispatch Associate

Job Description

Job Title: Service Support and Dispatch Associate-Hybrid role
Location: Indianola, PA
Zip Code: 15051
Keyword's: #Indianolajobs; #DispatchAssociatejobs;
Start Date: Immediate

We provide a competitive pay and benefits package. This position is offering a pay range of $24/hr. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Key Tasks:
*Provides call support for all customer inquiries including by not limited to parts orders including pricing and shipping details, part numbers, requests for technical resource dispatching and credit/billing troubleshooting to support the Radiology devices.
*Manages parts order process and dispatch console for Field Service teams
*Supports Client Field Teams with facilitating resolution of system data and supporting Install Dismantle Report updates
*Utilize SAP and CRM systems to professionally document customer/field calls and their resolution; which can be received via phone, CRM, email and web
*Assists in supporting other assigned projects/tasks requiring data input, document research and analysis and/or metric tracking, cross functional teamwork
*Ability to assist training and onboarding; assist with training documentation and training delivery as needed

Skills & Qualifications:
*Associate degree in business or technical discipline with 6 months of overall experience OR High School Diploma/GED and 2 years of overall experience working in a call center environment and/or customer relations/facing or remote service support role
*Proficiency in Microsoft Office product suite; specifically, Outlook and Excel is required as well as familiarity working within Microsoft Teams
*Working knowledge of CRM systems (e.g., Salesforce, ServiceMax, SAP) is preferred

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

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