Service Dispatcher

Service DispatcherLocation: Fishersville, VAJob Type: Full-Time – Monday-Friday – Year-RoundPay: $20.00 – $25.00 per hour, based on experienceJob SummaryThe Service Dispatcher is the communication hub between customers and technicians, coordinating schedules, handling inquiries, and ensuring efficient service calls.ResponsibilitiesCoordinate and dispatch service technicians throughout the day as calls are completed.Schedule return visits for parts or additional work.Manage and maintain the on‑call rotation schedule.Answer and direct incoming calls using a multi‑line phone system.Create, update, and maintain accurate customer records and job information.Assist with invoicing, data entry, collections, filing, and administrative support tasks.Communicate effectively with technicians, customers, and internal departments to keep operations running smoothly.Help deliver a positive customer experience from the initial call through job completion.QualificationsExperience in dispatching, scheduling, and coordinating field personnel, preferably in HVAC, plumbing, electrical, or other home service/skilled trade industry.Strong computer skills, attention to detail, and ability to prioritize changing demands.Excellent communication skills, professionalism, and customer‑first attitude.Dependable, organized, and able to work collaboratively with office staff and field technicians.BenefitsCompetitive hourly pay based on experience.Generous benefits package with up to $7,000 in company‑paid coverage annually.Insurance options available.Paid time off and paid holidays starting Day 1.IRA with company match.Paid training and professional development opportunities.Company‑provided uniforms for team events and community involvement activities.RequirementsCandidates must pass a background check and drug test upon conditional offer of employment.#J-18808-Ljbffr

Government Careers

Show more